I took pictures of the dirty unsanitized truck and the gas was not on half a tank and I placed the needle exactly where it was when I picked it up. On top of that I took pictures and the truck drove very badly as if it needs work. I’ve been waiting on U-Haul to call me back about my complaint with this. I also need to know when my free month of storage is to take place in ever received it. I’m very upset and rate the services I’ve received horrible. Even the call I made to you guys Saturday it was sad. Keena B
keena b
Ironclad Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prior Lake, MN 55372
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The checkout procedure was not well communicated to me. I was not told to do anything other than park the truck in a specific place and put the key in the dropbox, which I did. There was no one on-site to assist with anything else.
Curtis SSending a picture of self, license both sides, and having a phone call to verify me as a driver was over the top and made the check in experience way longer than expected. We had to call to have our reservation updated so it would come on the app too. It was not user friendly. Ask for all the personal information BEFORE picking up the U Haul.
Allison LThe power steering was out, making manuvering the truck VERY difficult. This should have been a discount.
Peter TThe customer support online took over 30 minutes to complete, the girl I had jasmyn or jasmine, either way she waisted my time
Olivia M