The staff was rather unfriendly. It felt I was serving them, not them serving me. Not very communicative or welcoming. The van was buried amongst others, making photos pretty much impossible. I returned the van that evening and had to move other equipment myself by hand to be able to park it. Proximity to my home is convenient, but the quality of personnel and facility is not worth it. I'd rather drive the extra 10 miles.
Tiziano B
Sapphire Realty Partners
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Pooler, GA 31322
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 4.5 es la calificación promedio de clientes
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Excellent customer service. Manager was very professional and helpful. I would be pleased to do business with this location again in the future.
Jeffrey MMy experience started off poorly from the moment I arrived. My reservation was from 2:00 PM to 5:00 PM, and I arrived around 1:50 PM to complete the online pickup process. The system would not let me proceed, and once it finally showed that I was “waiting,” no one contacted me. I eventually had to call customer service, where I was told the system was experiencing technical issues. I understand that technology can fail. However, the problems did not end there. Once I finally gained access to the truck, I noticed several cosmetic issues that did not concern me. What did concern me was that the passenger door would not close properly. By the time I was finally able to leave, it was already around 2:40 PM. On top of that, the truck only had about 13 miles worth of fuel remaining, forcing me to drive directly to a gas station before I could even begin my move. The truck also made excessive noises while driving, making it feel like it was not in a safe condition. Technical issues with the online system can happen, but sending customers out in a truck with almost no fuel and mechanical issues is the responsibility of the store, not the customer. I have photos documenting the condition of the truck, and I spent a significant amount of time on the phone speaking with more than three different customer service representatives before a resolution was finally reached. If there is one positive thing I can say about this experience, it is that every representative I spoke with was patient, professional, and genuinely tried to help. They were the only reason this situation was eventually resolved. Overall, this was a very disappointing experience. The pickup process was frustrating, the vehicle was not properly prepared, and I lost valuable time from my rental because of problems that were completely outside of my control. I sincerely hope U-Haul improves both its online system and the condition in which vehicles are delivered to customers.
Genesis GI rent here regularly so that we can take my son and his friends to the MX parks. Always friendly courteous and punctual.
Sean RLot was completely full, no spots available to drop off the equipment. Had to park in lot in non-designated space.
Liam B