Customer Reviews for Sapphire Realty Partners
(U-Haul Neighborhood Dealer)

893 comentarios

205 US 80 E   Pooler, GA 31322

(912) 348-4128

Horarios de la ubicación

  • Lun.: 9 a. m. - 5 p. m.
  • Mar.: 9 a. m. - 1 p. m.
  • Mié. -vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(912) 348-4128

205 US 80 E
Pooler, GA 31322

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 9 a. m. - 5 p. m.
  • Mar.: 9 a. m. - 1 p. m.
  • Mié. -vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 1 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Anabel R. 
Clasificación:
3.0

Returned truck after hours, but it is a very small location with several U-Haul trucks already parked on their small lot, so it was a challenge to park a 26', but everything on the facility was clearly marked.

Jordan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrissy J. 
Clasificación:
5.0

Very professional and courteous. Rental check out and return process expedituos.

karey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon J. 
Clasificación:
4.0

Courteous, fast and professional. In and out with no problem and they made sure I wasn't rushed to return . Thank you for the assistance.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol H. 
Clasificación:
4.0

Continue with the great customer service.

Belkis L. 
Clasificación:
5.0

The service was on point and the rental van was clean. The receptionist was professional, knowledgeable. The rental process was not lengthy. I will recommend this location to others.

Maxine J. 
Clasificación:
3.0

The online check in did not work, as soon as I locate my truck I needed to chat with customer service to get approved. It took so long that the store open and I rented directly either the employee. I wasted my time and got late to my move. I do not recommend online check in

Fabio M. 
Clasificación:
4.0

Easy to drop off

Jonathan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmaine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annmarie S. 
Clasificación:
5.0

we had a previous experience at a different location that was absolutely terrible but this place made it worth it. they were so helpful and made the whole process so quick and easy! very thankful for them

Marlie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette M. 
Clasificación:
2.0

From the time I booked the uhaul over the phone the representative was rude, misinformed, and short. She assured me that the equipment I rented was available. When I arrived at the first location, the car hauler was not available. She expected me to go to a different location to pick up the car hauler. Well, how was I supposed to take my vehicle and the uhaul truck to the second location? Obviously, I rented the hauler because I didn't have anyone else to assist and wasting my time running from location to location was not what I was expecting. I called the rep back and she hung up on me. I was running around town trying to locate my equipment. This lasted 4 hours. Mind you, I was traveling out of state and I was trying to leave around noon that day. That didn't happen. It was quite possibly the worst, most unprofessional, and demeaning experience I have ever had with uhaul.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daladiel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole J. 
Clasificación:
3.0

Be more friendly, seemed to be cold and short.

Craig D. 
Clasificación:
4.0

Not much really, very nice, I will use them again. They did not check the trailer lights before I left the lot.

Steve S. 
Clasificación:
4.0

John was great help on 20 minutes notice. Needed a dry trailer for furniture we had planned to bring back in a pick up truck. Heavy rain the whole way home

Lincoln G. 
Clasificación:
5.0

Interior of the cab needed a wipe down but the overall truck was in good condition and the hand truck was fairly new.

Fabian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harrison G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

Always good service

ROGER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denny D. 
Clasificación:
4.0

Originally I reserved a truck at the Highland Shell and when I went to pick it up, they did not have any trucks. They later had to change my reservation to another location. I-Hail had a policy once you make a reservation that, “We'll have your truck or we'll pay you $50.” They still made me pay full price for my rental and has not sent me $50 yet so I think it is just lip service.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan W. 
Clasificación:
5.0

The only problem I had was trying to use the online return web site. It would not pick up my location on my phone. I tried following the instructions to allow location services, I tried restarting the web site and even restarting my phone. I finally gave up and called customer service and told them the return web site was not working.

Oscar L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
5.0

John has excellent customer skills.

Don G. 
Clasificación:
5.0

Best Uhaul service I ever rent from, fast, friendly, and great customer service.

Tyesha S. 
Clasificación:
5.0

From the beginning to the end, my experience at this location was great. Very knowledgeable on what I needed and for how long. It was a pleasure working with them both. Thank you both again

Stacey F. 
Clasificación:
5.0

Helpful and professional staff. Highly recommend

Thomas K. 
Clasificación:
5.0

the best u-haul dealer i have ever worked with

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyesha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

The best service experience I have had in a long time. All companies that directly service customers could learn a lot from Sapphire. They are extremely professional, prompt and polite. U-haul's website reservation system was also pretty great. Thanks to all involved in this fantastic experience!

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi V. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEOFFREY W. 
Clasificación:
5.0

My experience with Uhual was fantastic. John the owner is always friendly. courtesy, n professional. He keeps his trucks well maintained. Plan on using his trucks again.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
3.0

Did a self dropoff return, so we did not interact with anyone at this location. The parking lot was completely full so we had to figure out where else to park the truck and trailer, and it wasn't super obvious where their property lines were. Hopefully we left it in an acceptable location. Otherwise, the online return was very easy and quick.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Great customer service! Thank you!

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

alan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cher N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S. 
Clasificación:
5.0

The gentleman was absolutely awesome. 5 stars.

Marcus B. 
Clasificación:
5.0

Very helpful.

Leonard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky C. 
Clasificación:
5.0

Outside windshield was cleaned but inside was dirty.

Ronald H. 
Clasificación:
5.0

I think you should keep doing what you're doing.

Philip S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antolin S. 
Clasificación:
5.0

Great owners, extremely friendly and helpful

Ricardo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack W. 
Clasificación:
5.0

Agents are professional, friendly, and helpful. Pleasure to do business with.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakota W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yolanda H. 
Clasificación:
1.0

First of all, we went to this location after another location messed up the pickup place. So, I then got in touch with them and they told me they would call me back in 5-10 minutes. I called back after over an hour not hearing from anyone and was able to get in touch with customer service for the new location and pickup time. I went to the pooler location early and knocked on the door. They all stared at me then finally came to open it saying to complete the online log in which I tried on 2 phones but it wouldn't work. Then, I knocked on the locked door again and told them it wasn't working and the woman seemed annoyed and said “um I mean we're closed” so I stood with her outside in the heat as she watched the failed attempt over and over. Finally, I said so is there any other way for you to confirm my reservation because clearly this isn't working and it isn't my fault. She said No, and anyways we're closed so... then said after I continued to complain fine I guess come in. Then they let me in and locked the door when I noticed two other customers already inside had the SAME problem and she acted like it never messes up when I told her about my issues. Eventually, a man inside was able to confirm, print a receipt and do everything inside which is amazing because according to her 5 minutes before there was nothing she could do and no other way to complete check in. Would not recommend any of the U-Haul locations in Savannah, but especially the Pooler location to anyone. Unprofessional & dishonest.

Ashton A. 
Clasificación:
3.0

Customer service is terrible Called me several times about returning when I wasn't scheduled to return yet

CRYSTAL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip H. 
Clasificación:
1.0

You guys really need to check your tires on your trailers on a more regular basis because this is the second time that I've had a blowout when I've rented from you. O drive around 54 miles an hour since I drive a big huge diesel truck and fuel is over five dollars a gallon

Jacob N. 
Clasificación:
5.0

Not a thing...great job

lyndon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jafar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raleigh G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

The store managers were very professional, kind and helpful

Cheryl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATIE D. 
Clasificación:
5.0

This man was very friendly and helpful

Anthony G. 
Clasificación:
4.0

I made sure they were aware of the issues with the truck. They were very friendly.

Chrystal G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexus T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie B. 
Clasificación:
5.0

The person who signed the truck in was a perfect gentleman and he handled everything with a professional smile

Antonio C. 
Clasificación:
5.0

Very friendly, cordial, professional, and attentive

Cortez W. 
Clasificación:
5.0

El cliente no dejó un comentario.

david S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra M. 
Clasificación:
5.0

No complaints, wonderful staff.

Phillip R. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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