I wasn't able to pick up my truck until 2 hours after I was supposed to be able to, causing my moving plans to be 10 times more hectic. I had ordered 2 regular dollies but I received 1 appliance dolly instead. Plus an extra fee for turning it in at the "wrong location" even though when I picked the drop off location a disclaimer said it was a preferred drop off and I could turn it in wherever I like. Unless I have ZERO other choice, I will not be using U-Haul again and I'll be telling my friends and family to avoid you guys as well. I would've never considered using U-Haul if I had known I'd be severely off schedule, get the wrong equipment, and be thrown hidden fees at the end. Extremely unprofessional company altogether. And I expect to receive my $50 compensation for the truck not being ready on time without requesting for it, but I'm sure I'll have to considering how everything else went.
Benjamin W
AAA Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Plano, TX 75074
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Nothing. Very good experience at this location.
HABIB TVery friendly and helpful. Drop off took less than five minutes.
Leon CExcellent service
Celes OGreat customer service. Very convenient location. Reliable , clean, new van. Will rent there again.
SHERRIE H