Comentarios de los clientes para AAA Self Storage

Rudy is great!

Rudy was outstanding to work with!

Overcharged me versus my reservation and charged me a cleaning charge that was way overcharged. Hidden charges were ridiculous. I will endeavor to be sure to tell as many people as possible and the BBB of the terrible business practices. I'm jobless from the pandemic and you sought to take advantage of me. It wouldn't be forgotten.

Give an accurate address to drop off equipment

I had a great experience throughout the entire process. Thanks Rudy, for always being So helpful!!

The location and the location manager, Rudy were top notch! The online experience prior to that could have done more when I was setting things up the evening before. It would have been nice if the driver's license pics and approval could have been done the day before. Also, why do you pressure customers to commit to 6 hours use when they go in thinking they are renting a truck for a day? That adds undue pressure if the unexpected traffic delay or other delay happens. And, undue pressure contributes to accidents.

The staff was very friendly and cooperative.

Excellent customer service. Best rental experience I ever had!

Rudy was a consummate professional offering directions to the location which is not fronting the street while making sure I was aware of everything about the trailer and with my rental term. I couldn't be happier with my experience because I was able to get in and out in a timely manner both picking up and dropping off.

Great customer service

Super friendly

Good customer service

Trailer did not fit what online said it would fit

Your app is super shitty. It barely works. Please fix it.

It was not clear that this was only a pick-up location. My phone (Android) was set to allow location services but I was repeatedly told to allow location access before progressing. Waited ten minutes for customer service to help. They were not helpful, just made the situation more stressful. I also had to go purchase necessary moving equipment because I was not given the option to rent as per usual. I thought I'd just ask at the location when I picked up the van, but there were no people as this was just for pick up. I have already told my friend who intends to move soon to make absolutely sure he goes to a brick and mortar to rent anything. The automated functions could be useful if they worked.

All good. Thank you Uhaul.

Your app is absolutely horrible! (1) I had no idea there was a second U-Haul two blocks down the road. I was at the wrong U-Haul! (2) I was never 100% sure I checked the vehicle out correctly. The app kept freezing when uploading the photo! (3) after three attempts to check the vehicle back in, I had to go inside the office to check in. AGAIN, IT KEPT GETTING STUCK ON THE PHOTO! (4) I was charged for two days instead of two hours! I will NEVER use U-Haul again, and will recommend others do the same.

The employees were very friendly. Will recommend to family and friends who require uhaul services

Amazing service.

Nothing, great personal service, he should get a raise

The employee was super friendly and quite a nice guy.

Not charge for mileage like all the other truck rental company's, this was the only bad side about the rental

Very friendly man in the office.

I was glad that laughter was put in people lives on this trip. U-Haul is a friendly place. We all make mistakes once in awhile. Thank you for the laugh.

The owner was friendly & helpful..

Mr. Rudy Gonzales was awesome, very professional and polite.

Extremely friendly and helpful staff.

My reservation was at 8am. After driving and hour. The office was closed and it opened at 9am. Very disappointing customer service

The experience was perfect.

Movers did not show. Very disappointed and upset.

Pay attention. We put in a reservation for July 3 pickup and a July 8 drop off. We were quoted on line a cost that was wrong, we were switched 3 times to different places to pickup and then our order was changed and the person at pickup put in the wrong days. We were charged an extra $66.00 above what our reservation quote was and I personally think this is false advertising.

roll up door sticks horribly

Rodolfo excellent customer service at this location.

Excellent Customer Service, Mr. Rudy Gonzales was exceptionally nice and very courteous.

The man who rented the truck was pleasant and funny, a pleasure to deal with.

Owner is an incredible human being

Rudy in the office was awsome- knowledgeable, very helpful , friendly, personable, etc... A+ !

Nothing it was an easy and smooth process.

Rudy was always professional and friendly! He is great

Rudy is a gem! I wish every business and customer service person was as customer-centric as Rudy and AAA. Truly glad to do business with them. Thanks Rudy and Team.

The issue was that my email sent to to another location. When I went there, they sent to me another location, but did not give me the address. I went to where I thought it was, but it was not that one. They sent me to another location, much further away. I went to 14th street, then used Google maps to find the closest U haul. That was also not the correct location. They told me the correct location was down the street, on the left. I went and finally found it, but the sign was very small and it is located about 1/4 block off the street. Hard to find. Once there, great people. But all this took an hour.

Rudy was great. Very helpful and professional. I will come back.

Muy buen lugar ‘’el señor muy atento siempre

It was my best experience ever. The manager was very nice an cooperative. The truck was very clean.

Good experience. Will use U-Haul again when needed! In the meantime, don't trash up my emails with your adds. Thanks Carrol Alexander

Absolutely pleased with the storage facility, but even better was working with Rudy Gonzales. He was always pleasant, very helpful, and just an overall pleasure to work with.

We appreciate the manager call me to confirm the pickup at other available location.

Signage is not that good to inform after hours customers of where to drop off equipment and park trucks. Lot is small too. If you have a LONG truck, you really are limited to where you can park unless you are an experienced professional truck driver.

The man in the office was very friendly, knowledgeable and helpful. I will use this location again.

Very nice rep! Needs more trailers to rent!!

The problem was with uhaul corporate. First they moved our pick up 5 miles further than we requested then the contract said we had 85 miles when it was 99 miles to our destination. Not including traveling to pick up load then drop off truck. Fought about that the guy at the local uhaul center was actually very helpful butthe only solution he could think of was to cancel our existing contract and redo it which added to our lost time. He told us we could drop off at any uhaul location in city that was our destination which is apparently not so simple so that took time.

The facility manager was wonderful! The facility is practically brand new and is really nice. We're quite happy with our choice!