The app was not working, making the truck difficult to returnandrew H.
Red Rock Mini Storage
U-Haul Truck Share 24/7© Location
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
One-Way and In-Town® Rentals in Pinckney, MI 48169
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Did not provide me with code for getting key Wanted 1 hr waiting after I called UHaulstuart M.
It took 45 min to pickup the truck via my phone. The location has 1-2 bars of cell reception so the website fails to load the next check in page. The check in process skipped telling me where the key box would be, it's 50 years away on a post. Then when I returned the truck and followed the entire instructions it closed out the rental return without giving me the 6 digit code to open the gate and park the truck (and get my vehicle back). The code was never texted or emailed to me, so how am I supposed to know what it is? It ended up being the same 6 digit code from 3 hours earlier but that code wasn't emailed or texted to me so how am I supposed to remember it (at least tell me at the time, I need to write it down or screen shot it). Took 3 times longer to pick up and return the truck than it should have. I won't use the mobile process again.tim D.
Don't make it so difficult to get in and find your truck and keys. It took me over an hour and many phone calls just to pick up truck. Very stressful!!!Tom L.
Make sure the U-Haul website is working. And if it isn't, answer the phone in a more timely manner.Grace G.