The place was a back room of a car garage run by one person. They were helpful and kind. The location isn't the best. The real complaint is the U-Haul app/website. We spent over two hours trying to authenticate in order to remotely get our key but kept receiving errors. When we contacted support we were just passed back and forth. We will not be using U-Haul again and will be advising others likewise.ALEXANDER H.
Moving Truck Rental in Phoenix, AZ at Westside Rentals Inc
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Phoenix, AZ 85043
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.0 Average Customer Rating
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They just need to have more people to work here but the lady was awesomeEspoir S.
this field intentionally left blankCarl L.
Having someone there to help process everythingAndrew G.
The check in process is ridiculously long. I did not know that I had to start the vehicle up in order to make sure that the vehicle was full so I put down that it was full and then I started the vehicle and found that it was not but I had to replace that gas. It took 30 minutes for my check in and took maybe about 10 minutes to bring it back and get all that done.kandice M.
The people of the shop were very rude and unprofessional. When asked out to get into the gate to pick up the truck they were not helpful. You should take you business out of this location because they are not professional and seem to careless about those who come to pick up one of your trucks. It's an like it not mine I don't care from these people.William C.
the truck was u safe to drive the transmission was acting up and it needed an alignment bad the truck was dirty inside and out bugs all over windows and the tank was empty . the wrong key was put in box for truck to use i will never rent u haul again I was suppose to get my truck at 730 I didnt get it till 930 if this is how u do business you should be reported to better business the truck was very unsafe to drive !!!!Henderson H.
I was charged for extra day for dropping the truck on time at the location but not knowing how to drop online on time. I had to call customer service to help me which stretched till 5pm. It is unfairMELVIN NEDUM A.
The location was closed and said the location was just for drop off. I needed to wait for my ride and he wouldn't even let me wait under the shade although there was no one there.William H.
There is limited signage to display this locations. Was told to try and park the truck up on the curb. This involved blocking a busy street to beable to even get the truck into position. I was worried for my safety and those around.SHANE H.
How are you going to give me a quarter tank and then expect more than what was on there to begin witharmando O.
Place sucksBrett W.
The lady at this location was very rude, she charges us for insurance we didn't want and made us feel bad about re-doing the paperwork so we wouldn't be charged for insurance. She didn't re do it, charged us a lot of money for no reason, she was rude and unprofessional. Not using this location again.Guadalupe G.
The after hours pickup was really easy and convenient overall, but this place is in a part of town that is very dark at night and there's no place to park. The trucks are left outside of a huge fenced area with barbed wire and three very scary junkyard dogs for security. It's a little stressful to pick up with the dogs barking in the dark and nowhere to park safely off the road. Aside from that, the truck was very clean overall and the previous damage was marked well and it worked out. I had to call the 800 number however because there were no instructions on the app for what to do with the keys for after hours dropoff. I managed to find the drop box but those dogs! It was intense. I understand why they are there, but wow.Christine S.
The lady Honda pickup location was not at all customer-friendly. She was too slow, she took more than 1 He. to finish the process. The space we rented was also very dirty. It was an automobile workshop, outside of the workshop dead where couple of U-Haul vehicles. I had to hand over my driving license 4 times to her, I uploaded the driving license front and back at least three times.. too inefficient. Vehicle was also noted great. The return process was excellent.Murali B.
Poor customer serviceFelix B.
Train this location on how to actually rent equipment. I've rented or been with others who have rented trucks 10 times in the last three months and this was, by far, the most unprofessional, unorganized mess ive ever encountered. I did the early check in and provided copies of my drivers license and got to the location and was told I needed to take pictures of my ID via my phone AGAIN, myself, not even just having the operator do it. Then we waited several minutes to get the link because the wrong number was in the reservation. Then their computer system froze and what should have taken 10 minutes took 45+. The entire time the owners were bickering back and forth about issues. The daughter tried to help expedite the issue only to be told off by the mom who then after telling her to leave her alone asked her for the exact information the daughter provided. It was a mess. There also was very little room to return the equipment after hours and because they took so long to rent the equipment to us we had no choice but to return it after hours. I will never use this location again and I will be certain to review it so that others do not either. It's 2019, no location should force people to check in twice because they don't know how to work the reservation system.Howard H.
It wasn't the location that I had I had a problem with. I booked my truck through the app and when went to pick it up, my reservation ended up getting canceled. I had to wait for someone to get to office and reschedule my reservation. I won't book through the app again.Christina L.
Cuatomer service was great. An older lady helped me with the entire process and was very pleasant.Joseph Edward H.
Maria was THE BEST! we rented from a neighborhood dealer and they were so helpful and kind, also fast and every thing went so smooth. I will be renting from them again when the needs come up.Tiami Lyn T.
Poor communication. Truck was parked seemingly illegally when I picked it up. No parking available when I dropped the truck off. Very frustrating.Drew S.
I would never rent from here ever again the lady was rude didn't explain anything threw the keys on the counter didn't give me a walk threw I had to basically beg for the dolly.Upon returning things it couldn't have been worse I was given no receipt and was told to get the HELL OUT OF HERE.Never go to this place I have video to prove itMichael O.
They were nice but had no idea about the self pick up option or the app. So they tried to make me pay again and requested that i complete additional paperwork which was a hassle. they had to call stone and ask someone if i could do the self pick up.Adrienne J.
Older truck, wish it was newer. Ate GAS like crazy. Cruise control would be nice.FRANCES ANNETTE N.
The lady that rented the truck to me was very kind and helpful. No issues what so ever. I would absolutely recommend this place to anyoneDOUGLAS RAY H.