Friendly and Easy drop off but not reported as turned-in to Uhaul for two days. â€¦Jean Marie P.
Harold's Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pevely, MO 63070
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- 2.5 Average Customer Rating
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We returned the truck with 3/4 tank of gas which was just over what was expected of us. And we got gas JUST BEFORE dropping it off and made sure to put enough in it so we didn't get charged and they marked it as 1/2 tank and I got charged $50.CRYSTAL W.
It took over 45 minutes to pick up the truck. They couldnt figure out how to access my reservation or work any of the components on the app. The gave me 3 different prices and swiped my card Atleast 6 times. I will never be going back to this location.Judy A.
Find a different drop off location. I called ahead and was told to park my vehicle in the center lane of the road and then come in. Once i can inside i was then told to go back out to take the truck to the vacant lot and park it. Once i parked it, i assume it was the owner over there, he opened the back and seen the dolly was there and the truck was clean. I then had to walk back to the other building which meant walking on the road with no sidewalk or shoulder with oncoming traffic. I told the other guy it was parked and he said ok and have a good day. Then i proceeded home. Within 15 minutes Harold's Auto Repair (junkyard) tried to charge my credit card $100 2 times. I called U-Haul and they said he claimed I didn't return the dolly. I was furious because the owner opened the back and seen it. I called there and of corse no answer. So i drove back up there. I walked inside and he said â€œdid you bring the dolly back?â€ And i replied it's in the truck, you already seen it and made a comment that it was there. Then he was all nice and said oh I'm sorry, it's been a busy day. I feel he only said that because he had another client the. This place is a joke. This is the second time i have had an issue with this place. Who would have a customer park a vehicle in the middle of the road (the main road through Pevely) and have them walk back insideâ€¦.twice? And then lie and say i didn't return the dolly when he clearly seen it. He was trying to scam me for money. The place looks like a junkyard and the inside looks just as bad.DONALD R.
Not readily noted that customer returned the trailer. Customer contacted by U-Haul to see if was turned in .JIM L.