Quick and efficient drop off.Dennis O.
Customer Reviews for Harold's Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The rental locations were great, but the website is more than problematic. I've deleted rentals in the past (and confirmed the deletion by refreshing the browser page afterwards) only to have them show up again days later (and on the rental location systems - sloppy system Database restore by the IT guys?) But the biggest issue was with the 24/7 rental workflow. I had to make a last minute change 24 hours before by calling UHaul and this caused the "Pickup my truck" link to not show up on the day of the move (I was ontime etc.). I was on hold with UHaul help line for over 50 minutes before the local STL dispatch office opened at 9am. We called them, explained the issue. Within 2 minutes the link showed up on the website and we could pickup the truck. However the person on dispatch never got back to us either. This whole experience delayed our move by more than 2 hours. I will never use the 24/7 pickup feature again. Also UHaul main help line is ridiculously broken. UHaul as a company is really becoming a trainwreck.JERRY M.
Was not prepared with equipment requested. Did not have all the pads requested. Did not have the Dolly requested. Truck was on empty. Truck was not ready for pickup at time requested. Took an hour and a half to get Truck then still had to go to a different location to get the correct dolly.Lori C.
I'm not sure how much Harold was at fault, I think it was just U-Haul in general. Having said that, it was the worst experience I have ever had renting equipment for a move. I had to drive all over the place and ended up having to get my equipment from 3 different U-Haul locations. I have also called management to discuss my displeasure but they have not called me back. I would definitely like to speak with someone about my experience.Bryan G.
Truck dirty, front and back. Didn't have dolly requested. Had to go 10 miles out of way to get truck. Gas tank wasn't full.TERRI P.
The pickup facility is a overly crowded auto shop. There was so little room that we had to park in front of the repair bays. We actually had to drive 1/4 mile to a a uneven gravel lot to actually pick up the trailerPeter J.
El cliente no dejó un comentario.Stephanie H.
Harold's Auto Repair is a pitiful excuse for a UHaul pickup/drop off location. I showed up at the premises to pickup the rental truck right at 10 AM Saturday(the time the rental agreement said Harold's opened). I see the rental truck in the lot of the premises but it becomes apparent nobody is available to help me get the key. In fact, it looks like the place hasn't been open for weeks. I call the phone number for Harold's and I'm informed the voice mailbox is full. At this point, I notice there are two key lockboxes on the building. I figure I need a lock combination to access the key for my truck, so I call the UHaul 800 number and am put on hold for more than 10 minutes so I do rental check-in online in hopes I can get the lockbox combination via email. But that doesn't provide me with a combination either. I decide to look into the key dropoff box and see what looks like it might be a key. Fortunately I'm able to find a piece of wire on the site and am able to fish out the key and it happens to be the one for my rental. What a way to conduct business!Jeffrey S.
Don't over charge! Have a place to return the truck ! I tried to return it twice and no ware to park! Bullshit to charge the way you doDon R.
They were closed when we got there, even thought 10 minutes earlier they were open when we called. When we took it back the second day, they had no room on the lot for the truck and wanted us to drive it to another location further away. It was only when we refused to do that because I was supposed to be at work that they decided they would take it back. Very disappointed and for that kind of "service" -- we paid over $1,000. Totally unacceptable.Andrew B.
El cliente no dejó un comentario.EDWARD W.
Extra mikes were a scam, I drive one way from pick up point to my house, loaded . Drove to New home 3 hr trip, 1 stop for gas then to drop off and was told I drove over by 176 mikes. Not true, mileage was wrong somewhere and I was charged overage for 71 dollars. Not impressed.Dustin M.
El cliente no dejó un comentario.Joseph H.
Harold goes above and beyond to help and assist his customers. He hooked up my trailer and made sure everything was working properly. Always very friendly and courteous! Would highly recommend him!Jeffrey K.
He probably could use a few more trailers like I rented. Very nice man running his business.NITA P.
El cliente no dejó un comentario.Kevin O.
People were very nice and accommodating but no one was answering the phone and owner was an hour late getting our truck and was not prepared for us to take it even though it was reserved for a few days. Could have been a bad day for them but was very inconvenient and poorly orchestrated.BRITTANY F.
Have the equipment ready for pickup at the time the customer needs it. We were supposed to get our trailer by 3 instead it took you 50 min to get me my trailer. Never will I go back to your place for a uhaul.KATIE A.
The A.C. in the truck didn't work and made the move miserable. The lady that took my reservations on the phone had a terrible attitude and uhaul didn't honor my reservations request times.BRIAN P.
El cliente no dejó un comentario.ANDREW J.
I was charged an extra 53$ on top of my 89 and told it was late which it was not it was dropped off and the key was on the desk and the appropriate time .Alexis J.
El cliente no dejó un comentario.SYLVIA J.
El cliente no dejó un comentario.Virgil B.
I dropped off EARLY 45 minutes early. A man named AC told me to throw the keys in the box. I did. Then I called customer care and they said oh your supposed to be moving to Imperial. I said no I know where I'm moving and it's Pevely the rep keyed it in wrong. Oh, we will call so it's not reported stolen. We will call you back. No cal so I called again, she said sorry my computer is down. So several hours passed and my card was charged when I called the third time I spoke to Akeen and explained I dropped it off early. He said if you go over one minute they charge you. I said yes I understand that but I dropped off early With a full tank. He was condensending to me and said let me explain this one more time. I don't like being spoken to like I am a dummy. He said he would take the charge of being late (which I was not!! He took it off but yet to see my cash go back in my account) Harold's auto Services did not key it into the computer till 140pm I am very upset over this serviceMary V.
El cliente no dejó un comentario.Kenneth F.
El cliente no dejó un comentario.Regina K.
Everything was as promisedCarll S.
El cliente no dejó un comentario.Damian S.
El cliente no dejó un comentario.Leah S.
Truck was dirty. Also there is no place to park the uhaul when returning it. The owner tried telling me I didn't put enough gas in it when I did. Horrible experience. Waited almost 30 minutes to check out a uhaul. Would like my money back reallyShawn P.
Harold's was dirty and the Internet was not working properly, so he had to call and I was not explained how to return and the procedures that it involves.Jessica B.
El cliente no dejó un comentario.James R.
The owner wasnt very nice when i dropped the uhaul off was short and seemed inconvienced i was even there. The pick up was forever the man didnt know what he was doing was a very nice guy but was not trained the owner who knew how to do the pick up process had left and wouldnt be back for hours which was past my reservation time. Overall this location was nkt professional and i wasted more time trying to pick the Uhaul up and dropp it off then i should have.Laura T.
There was nobody there to process my pickup even though I arrived during business hours. I waited 1 hour for someone to process me and even then it wasn't what was reserved amd I never received paperwork for the rental.Jason W.
El cliente no dejó un comentario.Liana J.
El cliente no dejó un comentario.Joshua B.
El cliente no dejó un comentario.bruce G.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.David H.
Harold's Auto repair has been my go to for few on auto maintenance. He so conveniently also rents U-Haul's. Great experience and great person to work with.Shawn W.
I was charged for 3 days of use and only used the trailer 1 day. the trailer was returned the same day as I rented it per my original reservation and today I get charged for 3 days of use. my guess is no one came in over the holiday weekend to see what was turned in and they just assumed I had it for multiple days. I need the 2 non authorized days of charges refunded asap.Thomas K.
El cliente no dejó un comentario.Jeremy P.
El cliente no dejó un comentario.Leslie B.
El cliente no dejó un comentario.michael B.
I wouldn't recommend uhaul to anyone Now comes the BBB complaintTHOMAS M.
You can explain everything that you are going to charge someone. You all only told us we would be charged for the uhaul and the miles we used. Instead you charged us for the miles we used, you charged us for 2 days when we only had the uhaul for 12 hours, you charged us for gas (never told us we would be charged for that), you charged us for a dolly that we never used. Oh yeah and inside the truck it says if you sweep it out and clean it up then you would get $20 off LIES!!! We cleaned the whole back of the box truck out and even cleaned the front up (even though we didn't make a mess in the back or the front). This company is a total JOKE. I will never recommend them to anyone EVER!!! I even called to speak to them about my experience and the people who work in there customer service hung up on me everytime I would tell them what happened. I called and told them I wanted to speak to a manager (or someone in charge) they refused to let me speak to anyone above them. YOUR COMPANY AND YOUR CUSTOMER SERVICE IS HORRIBLE!!! I never would have used this company if I knew I was going to be charged my whole paycheck for 12 hours of your service. Now I cant afford to get my child diapers, formula, food, and all his other needs because you all decided to basically ROB me. SAD JUST SAD AND THEY COULD CARELESS!!! Sorry for the long Rant but I am so upset over this.Kodi M.
El cliente no dejó un comentario.CAROL M.
Parking areaValerie M.
harold did a great job would rent from him againron S.
Servicio al cliente de excelencia. Will use again. No problems at all.William H.
Harold is a fine man. You picked a winner in this location. Chuck BubanCharles B.
The uhaul transmission stopped working are less than 50 miles I'm also being charged a $28 fuel fee for maybe $5 worth of fuel that was used because I was worried to make an extra stop and wanted to make sure it return to the drop-off location safely there are also charging you $30 over what I paid as my deposit and rental the rental fee was also $10 more than we discussed at the locationPaige B.
El cliente no dejó un comentario.mike O.
Not organized at all, pricing was different than what I was told it would be when I reserved online.Dustin H.
Nice and efficient. Helped quickly to disconnect.king D.
Great Servicedavid G.
Great service, very helpful and accomodating.david G.
I'm not sure if it's normal protocol to check wiper blades but the ones on the truck we rented were trash. We tried to clean the window and the blades didn't even touch the windshield. Unfortunately, we drove in snow and rain so this was a bigger issue than may have been for others.Kimberly A.
El cliente no dejó un comentario.Jason P.
Barely had enough room to park the truckArthur B.
Tell them to use Budget Rental and not U-Haul.....Kenneth G.
El cliente no dejó un comentario.Tawnya H.
Harold always goes the extra mile for his customers. My move was as pleasant as a move can be. I always use U-Haul!william K.
El cliente no dejó un comentario.laura B.
El cliente no dejó un comentario.rich C.
They could not print a receipt when I returned the truck, and the email receipt I received was not in pdf format so I could not open it, please send me a receipt in pdf format, thank you Valerie Ahlemeyer.Valerie A.
El cliente no dejó un comentario.Ginger S.
The service provided by Harold's Auto Repair was fantastic and Harold went out of his way to make sure the rental process was excellent. The actual reservation process was a bit frustrating and we were told we had a secured reservation close to our residence only to be passed to two additional dealerships farther away from us. We have used U-Haul several times with no issues, so it was a bit frustrating why the on-line reservation system showed there was the right truck available at the dealership closest to us and later we got passed around. In the end, Harold made it right and none of the reservation issues were his fault.MARK C.
El cliente no dejó un comentario.norvin P.
El cliente no dejó un comentario.ken H.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.wyane W.
Harold's is great on service, friendly and greeted us with smiles. Quick and easy truck returns take place at harold's!!william K.
El cliente no dejó un comentario.Sharon W.
El cliente no dejó un comentario.Denny Z.
El cliente no dejó un comentario.mike B.
El cliente no dejó un comentario.peter N.
El cliente no dejó un comentario.linda G.
El cliente no dejó un comentario.Anna F.
El cliente no dejó un comentario.Angela H.
El cliente no dejó un comentario.terri S.
El cliente no dejó un comentario.Matthew P.
I called your Pevely mo location and asked rates for an enclosed trailer 5x8 to move my daughter at college , quoted 30$ . Went to get . Young man started my paperwork then owner took over . He had no idea how to do computer work . Ended up charging me 100$ and when I called to ask him what happened he said he would look into it , he called back a couple days later and said there was an extra charge for dropping it off in Cape Girardeau. He never mentioned this ! It would have been just as easy to bring it back to my area as I only had it for a couple hours . Very poor srvc .richard K.
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.Stephanii W.
El cliente no dejó un comentario.RICHARD O.
Parking lot was extremely crowded with vehicles. Very difficult to turn around with a trailer. The owner was very helpful though. Just a really small parking lot.Sam K.
El cliente no dejó un comentario.cynthia S.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Donald G.
El cliente no dejó un comentario.Lloyd R.
El cliente no dejó un comentario.joseph A.
El cliente no dejó un comentario.Brittany D.
El cliente no dejó un comentario.Margaret B.
El cliente no dejó un comentario.Joshua R.
El cliente no dejó un comentario.Eric K.
I am expecting a refund the trailer was supposed to be 6 feet wide but the entrance to it wasn't so I couldnt fit what I had on it. I returned it 20 minutes later.Ryan S.