I returned my truck in person just before closing and it wasn't checked in by Mission RV as it should have been that day. I was given verbal assurance that I didn't have to do anything else and that all was good before I left Mission RV. Because of this negligence I was double charged my rental and insurance charge. I had the truck for 5 hours and now my money is tied up as if I had the truck for 2 days while customer service who was punctual at reaching out to me because the check in hadn't happen, now seems to not have much ability when it comes to rectifying incorrect billing for "actual" services rendered. I spoke to a representative today who was very passive and basically tossed her hands up about the situation and basically told me that what the 1st representative the day of was willing to do which was reach out to Mission RV to confirm that the truck was returned, defaulted to some complaint system and basically said that the refund due me is up to Mission RV's discretion. I am owed 1 days worth of rental fees and insurance fees and if not refunded, regardless of the cost to me, legal action will be taken. I do not appreciate this treatment or this experience. A simple clear up should not take up to 72 hours and a dice roll on the decision to do the right thing and refund an honest customer fairly. Moving is already a stressful process and sloppiness like this makes it worse.
Aaron J.
Mission RV & Mini Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Peoria, AZ 85345
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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I only have good comments for this Location. The service is great! Also, the person there is very professional Thanks
Felipe C.The Uhaul Rep was very friendly and very helpful. I would recommend this location and would use again...100%
JENNIFER W.Keep up the good work.
Carlos R.Over the past year I've rented half a dozen or so U-Haul vehicles. This one, by far was the best! The truck was perfect and the service was outstanding. The only issue was only 1/3 of a tank of fuel when I picked it up. I left it with 3/4 of a tank for the next person. Other than that, it couldn't have been better.
Jeffrey P.