The mobile app is a joke. This is my third time using it and it never completes the pick up process. The main problem is it can never find my location. It's always popping up as I'm at the wrong location even though i'm sitting right in the parking lot. Once you figure out how to skip over location finding, it continues to ask the same questions that i answered the day early in the pre-pick up process. Once you stumble thru that it will ask to locate the vehicle. Which I've done all 3 times and the app stops right there. I've had to call customer service every time to get the key box # and location.MICHAEL LEON P.
Two Paws Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Paw Paw, MI 49079
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Easy to use and helpful.Michael M.
I already gave my opinion! Stop sending me this same email!!!Shawn C.
The key to my truck was in the wrong box and then I had to wait 20 minutes for someone to come and retrieve the key from the right box. It took me 45 minutes from my pick up time to actually get my truck and get on the road. Be more diligent with your customers.SADIE HANNAH J.
We could not reach the person at the drop off place. We called the number given and nobody answered. Called UHAUL and they walked us through the process.THOMAS K.