My uhaul truck was stolen. I reported it to Uhaul immediately and was very open with them and even told them who had stolen it (movers I had hired admitted to it). I was given multiple assurances from staff I was only going to be charged the amount we agreed upon which was an extra day and the amount of miles I had driven. I spoke to a detective for the case to try and help in any way I could. The thieves returned the truck a week later with 500 miles and I got charged over a dollar per mile plus cleanup fees, daily rental charges, on top of the amount I had agreed to pay. The staff at the uhaul store assured me I wasnt on the hook for these charges because the truck was stolen but the supervisor Anthony Delira charged me almost 700 dollars and said it was my fault the truck got stolen and I was responsible because my card was down. I reported the truck stolen as soon as I knew it was and was in contact with the store daily. I learned that Uhaul rewards people for steeling trucks on somebody elses card. They are no longer pursuing the car theft and just putting all the blame on me ( a victim of a crime ). I understand its much easier for them to charge me and forget about the theft since they got the truck back but its wrong and I think people need to know this could happen to them too. I also paid for the insurance and that didnt help at all.
Quin B.
Golden State Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Oxnard, CA 93036
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
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excellent and very good service to the costumer
CHARMAINE B.Absolutely nothing! Keep doing what you do! We appreciate the attentiveness and hands on assistance through and through! Thanks for helping with everything and alleviating any additional stressors! Your service is much appreciated!
Tianna S.Nothing
Katherine T.Amazing and personable staff member (Richard I believe). He was very helpful, he let me charge my cell phone for a few minutes, looked up and gave me directions to a local donut shop while I waited for my wife to pick me up. Richard was a great representative of U-Haul and a real brand ambassador for the company. Facility was extremely clean and well organized. I would highly recommend this location to friends and family!
CLAY G.