No COVID protocols in place and rep not wearing a mask. Rental vehicle smelled of cigarette smoke. Truck was otherwise fine but the experience does not encourage a return to this location. By comparison on same day, was at a Dymon storage centre that was clean, COVID safe and friendly staff.
Dylan T.
Moving Truck Rental in Ottawa, ON at Capital Self Storage
(Distribuidor de U-Haul del vecindario)
75 Breezehill Ave N
Ottawa,
ON
K1Y2H6
Services at this Location:
Contáctanos
75 Breezehill Ave NOttawa, ON K1Y2H6
Services at this Location:
Location Hours
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Ottawa, ON K1Y2H6
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Autoalmacenamiento
¡Tenemos la mayor cobertura en América del Norte!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
Truck worked fine, but it was quite dirty inside the cab, floors and console full of dirt/dust and beverage drips etc.
Art R.- Rating:
- 5.0
Nothing! The gentleman at the front desk is lovely!
Jenna H.- Rating:
- 4.0
Rear door spring let go, could no longer close the rear roll up door fully by day's end, luckily the individual at the Ottawa location was present at drop off so I could give the key in his hand instead of leaving it in the open box. I rented 12 blankets (2 packs) but discovered 11 total in both bundles- 11 returned. Truck ran well for the move.
RICHARD S.- Rating:
- 3.0
The office looked unclean, and the people manning didn't seem very friendly.
Savannah Natasha L.- Rating:
- 1.0
Horrible manager who does not even know their own contract. They have very vague instructions for the pick up and drop off. They gave me the wrong rental equipment which made my moving difficult. I had to pay double what I was expecting because they gave me a truck that was almost empty of gas and they requested that I fill it back completely before drop off. When I requested for a refund, they would not reimburse me the whole amount for the rental even though I paid twice what I initially had to because of errors on their part. Horrible experience!
Dylan F.- Rating:
- 3.0
The interior of the truck was dirty. Dash had a bunch of old parking slips on it and dried coffee in the cup holders, the floors were dirty. The back of the truck had a bunch of blankets just strewn about unfolded. The little bag on the side in the back for blankets had a bunch of shattered glass in it. The photos for mobile pickup weren't recent of the truck so I had to dispute almost all of them. But the truck worked so I guess that's a win
JACOB L.- Rating:
- 3.0
The staff is friendly and fast. Pleasant experience.
Marcos R.- Rating:
- 5.0
The App experience wasn't great, however the staff member who assisted us was wonderful. Thank you.
Heather M.- Rating:
- 5.0
The self-serve option worked well, will use again! Thank you
Annie C.- Rating:
- 5.0
It was a very positive experience, from being able to reserve and rent on line, the option of doing everything on my mobile device and the assistance of warm and friendly staff. I would recommend this service to any of my friends or family in the market for truck rental.
John P.- Rating:
- 3.0
Tried to call support was on hold for half an hour before I hung up. You said you would contact me in 48 hours...you didn't. Great customer service!
DAVIDALBERT M.- Rating:
- 4.0
Good staff
Jeff P.- Rating:
- 5.0
Ryan at the front desk was friendly, helpful, and contributed to my great experience!
Chandler T.- Rating:
- 5.0
Customer service was friendly,patient, and extremely fast at this location. Many thanks!
Gwendolyn G.- Rating:
- 1.0
I needed a hand truck and purposely booked one but I was told it was first come first served. What's the point of the reservation system if it doesn't apply?
Peter F.- Rating:
- 4.0
Tell us where the nearest gas station is!
JP L.- Rating:
- 4.0
Nil.
Marc-Andre P.- Rating:
- 5.0
Vehicle was well maintained but could be cleaner but not enough to move off a yes/no question.
Ian D.- Rating:
- 3.0
Please at least clean or sanitize the truck/equipments according to public health guidelines prior to lending it to the next person.
Benny D.- Rating:
- 3.0
the guy accepted our truck but we had to fight it. uHaul sent us in our 26ft to that location & he said that they usually don't accept them. we showed the message i got saying that this was the drop off location so he took it. extremely dissatisfied with all of the mishaps we had to endure on our already busy moving day.
KayLee P.- Rating:
- 1.0
Please make sure to give the requested vehicle. A larger vehicle consumes a lot of unnecessary fuel. I wish uHaul understood other peoples difficulties.
Aqif I.- Rating:
- 2.0
Open up on time, give me the number of blankets I ordered, and return my calls when I report a missing item. Very disappointing exchange.
Noah M.- Rating:
- 4.0
The fact the gas tank is not full makes returning with too much or too little gas a pain (why i dropped a star!). Otherwise, this is my third rental at this location and all have gone smoothly.
Rhys P.- Rating:
- 3.0
We had booked a dolly with our rental as it was an option on the site and we're told that “they are all gone from the weekend. I'm just an independent owner if you go to a larger store they may have one†The truck had 1/4 tank of fuel it, we put gas in it an retired it with more than we received. Perhaps they should come full like a normal rental does?!
Shannon W.