Moving Truck Rental in Orlando, FL at One Dollar Depot

My favorite and best place to rent from. Excellent. Thank you

Everything was great.

Frank is very helpful and personable, a pleasure to work with, was having a horrible morning and left with a smile.

Very friendly and helpful

Very dissatisfied with a recent UHAUL rental experience! My family has been through several moves in the past few months and we have used UHAUL each time. However, each time we reserve our truck in advance, the truck is NEVER at the location we reserve it at. Most recently we reserved a truck at the Altamonte Springs location and had to drive to Orlando to retrieve our 26’ truck we originally reserved! What is the point of a reservation? Then, for our inconvenience we are told we would receive a credit to our card in 3-5 business days. After 5 business days with NO credit back on our card we call and are told “It should be there by Monday.” We check again on Monday with NO credit and call back. This time we are told it’s our bank that is causing the hold up and “probably placed a hold” on our credit from UHAUL. This was not the case after confirming with our bank. We were also told a manager would personally call within 3 business days from our Monday call. Well, here we are Wednesday- now 8 business days AFTER the initial rental with NO credit to our card and NO call from UHAUL. We call a final time today to be on hold for over 30 minutes and told by one representative we were mailed a check for the credit (which didn’t happen). Then after finally being connected to a manager we were told that it is scheduled to be there by the end of 5-7 business days (again this is currently the 8th) which would be tonight. The manager did not seem to care about our dissatisfaction and had no answers as to why different UHAUL representatives were telling us different things, nor why we never received a call from a manager as promised. Will NOT be using or recommending UHAUL to anybody in the future!

best customer service . Will be back soon.

Store was accusing another shopper of stealing, which wasn't the bad part. He then goes on to call her all types of names in front of me. It made me very uncomfortable. Once he had it out with her, he goes on to accuse me if leaving a blanket in the van when it was there to begin with. The guy he had see me to the vehicle that morning, never did a walk through with me and just unlocked the drivers door and sent me on my way. Immediately upon getting into the vehicle, it wreaked of urine. But it was nothing else there to replace it and I really needed it to move. I get home and started to load the vehicle and that's when I noticed that blanket. I pushed it to the side (it was not folded) and went about my day. If I would have never stated my case he was going to charge me for that. I feel in the future, he should work on customer service instead of trying to get people to buy that old stuff in his store by telling you to "look around". I will not be go back to this store and will not recommend it to anyone.

I was over charge he put in the wrong millage,everything was wrong

Location is OK but I would recommend pickup and drop off outside of rush hour :)

best uhaul dealer.

Rather not say....

Everything perfect

Extremely friendly and helpful retailer - highly recommended!

The van was so stink with sweat and smoke smell that i had empty a bottle of febreeze. There was a cockroach running on the floor mat as well. Very unpleasant. The gentleman at the store was a friendly person.

The gentlemen that took care of me during my rental of my uhaul was so polite and caring i will definitely recommend this place

thank you to Linda at Uhaul corporate sales for helping me obtain this last minute reservation late on a Friday evening. She is AMAZING!!!

Friendly and easy to work with.

This is very attractive location and good concept to have store with every things in it . very friendly employees and staff . don't fool you from outside looks . service what is matter there is some rude customer in front of me . they complain about every things form the moments I walked in there nothing the clerk can do for her . she is just nasty. don't pay attention to those person they are just mad about every thing. I was happy to be there and they took care us . we will be back.

I tried their new feature of supposedly not having to go to the counter and checking out and just going to the vehicle. That was not the process they advertised. I had to do the regular paperwork and I was told to just drop the keys off the in the key slot since the 4 hours ended up after it closed. What I wasn't told was that I needed to check in online at the time that I returned the vehicle and to submit pictures there. I returned the vehicle on time but I was charged for a whole day instead of 4 hours for my rental. The personnel at the counter said they are not able to help me and to just contact uhaul to fix it. I have dropped after hours at a different location but there was never this whole process of checking in online that you've returned the vehicle.

late Sunday no one open . dollar depot took care us . thank you. wonderful peoples.

Best U haul location in the country.

This Location will make me never rent from U-Haul ago... The store is dirty and Stank, the lights is very dim and on top of that The wait time in line is extremely long. I was over charged for gas and mileage and when I went back to the location no one could answer my questions or show proof. My drivers license was never returned to me But I received a call stating my license was there. The worst experience in all my years of renting.

None

I believe this specific rental location, "Dollar Depot" at 6112 Forest City Road, may be committing fraud. The original U Haul location did not have the rental truck I needed, so U Haul told me to pick up the 10" truck at Dollar Depot. First, I was called by Dollar Depot the day of pickup, to be told the truck would be late. One hour past 4 PM, my scheduled pickup time. I said I unfortunately needed it at 4 pm, as I had a deadline to move in by. That was met with the response "I know, I know," over the phone, and rude customer service. He then said he would call back. The truck became available earlier than 4, and he called at 3 to let me know. I picked up the truck at 3:47. Despite the fact that the location feels extremely unsafe with a broken down parking lot, no real parking, vagrants walking nearby, and in a very run-down area of town, I had only problems thereafter. I rented the U Haul for 24 hours- confirmation number 20546110. Dollar depot called me at 12 pm the next day (less than 24 hours as the truck was due at 3:47 pm on 10/1 via my rental status) and left me a voicemail saying "the truck is late, I don't know what's going on." I called back and told him I had the truck per my reservation until 4 pm. He yelled at me over the phone that the next customer was waiting on the truck. I then rushed to finish my move, and brought the truck back an hour earlier than I was required to, around 2:38 pm. The same individual refused then to give me a receipt or discuss how much I owed, because of my "lateness," even though the truck was not late. He said his wifi and POS service was down, even though he was checking out another customer, in front of me. He told me I didn't need a receipt and asked me to leave, as he was with another customer. I said that was unacceptable given the discrepancy between when I and he thought the truck was due. He then turned his back to me and started talking to his other customer about how I "don't need a receipt." I still don't know how much I will be charged. Further, his attempt to give me the truck late on 9/30 and attempt to say I was then late on 10/1 before 24 hours had passed, seems like an intent to defraud U Haul for hours the truck is used. On top of ridiculously unpleasant customer service and location, this man can say I returned the truck any number of hours late, as he refused to give me a receipt indicating drop off time. I called 1-800-go uhaul on 10/1 immediately after, but to no answer. Please contact me at 386-264-3394.

The guys that runs this location is extremely rude. Never again.