I received a confirmation email explaining that my truck reservation was guaranteed for the date I chose. I received a call from one of your reps less than 20 hours before my pick up saying that they couldn't have the truck I reserved and told me my only option was to go an hour out of my way for the truck I needed. No where even close to where I would be using the truck. They added that I would also need to return the truck to the same location. This would have added 4 hours to my day. I don't understand how you can make a guarantee and then not deliver on that promise and still take my money. The person I spoke to said there was nothing they could do and that I had no other options other than to take a smaller truck. Which was not an option for us. I had to change my day of the move which affected many other's weekend too. We had been planning this move for months and had many people lined up, family, storage, babysitters, all because you couldn't make good on your guarantee. I won't bother adding my comment for improvement because it was clear that you didn't care in the first place. If I ever need to move again I will be more likely to spend the couple thousand dollars for a moving company than deal with you guys again. The person I dealt with at pickup was the only decent part of this experience.
Michael P
5 Rivers Restaurant
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Orillia, ON L3V3C7
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