The most important improvement would be ensuring that every rental truck is thoroughly inspected before it is made available to customers. A vehicle with a check engine warning or intermittent loss of power should never be rented until it has been properly diagnosed and repaired. When a customer reports that a vehicle has become disabled immediately after leaving the rental location, customer safety should be the top priority. Roadside Assistance should either perform a comprehensive diagnostic evaluation or provide a replacement vehicle. In addition, better communication between the rental location and Roadside Assistance would greatly improve the customer experience. Customers should not have to navigate multiple departments while stranded on the side of the road. A faster, more coordinated response would reduce delays, minimize stress, and help customers complete their move safely and on time. My experience caused unnecessary delays, disrupted my scheduled move, and created a dangerous traffic situation that could have been avoided with proper vehicle maintenance and a more customer-focused response.
Taneisha D
Armor Storage Ames
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Omaha, NE 68104
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios en otras sucursales de U-Haul
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
There wasn’t any signage indicating where the dealer was. I went to the location in Google Maps and it was near but had to call dealer to find exact location. Seemed a little strange
Keith BRodney was amazing to work with and went above and beyond to make our move a success.
Parker TMy only issue is that I was charged a lot more than the original amount I was told it would be. The customer service was great but I won't rent a uhaul for in town use again.
Shannon WEverything was quick, easy and fast pace to friendly environment.I would use this location for my next rental
ROBERT W