Rental was set up for 24/7 smartphone pickup, a paid for with card in advance. Guy behind counter demanded $200 cash. I refused, and went back to my vehicle to call customer support. Customer support confirmed that the rental was paid for, and the demand for cash was fraudulent. I went back into the store and there was a different guy behind the counter now. I showed him the online reservation/receipt, and he gave me the key to the truck. I went outside gave the key to my brother, who was going to drive the truck for me. I got back in my vehicle, and the first guy who was behind the counter came running up to my door with his hand inside his waistband, trying to yank my door open and rob/carjack me. My brother and I left the crime scene quickly for our safety. The rental truck wasn't in working order, maintenance required alarm was loud and continuous. I called customer support, and they told me to take it back to Exxon. I told them that it wasn't safe there, and returned it to original Uhaul dealer.Joshua T.
(U-Haul Neighborhood Dealer)
Oakland, CA 94601
- Mon–Sun8 a. m. - 11 p. m.
- Devolución del cliente 24 horas
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Oakland, CA 94601
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
Camiones a la venta
¡Tenemos la selección más amplia de la industria!
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Aside from the App not working very well, the attendants at the location were not as knowledgable about the process since this is their side business, they are a gas station and snack shop and not everyone knew how to do the Uhaul procedures and gave unclear instructions. They were nice enough, and it was good that they were there to do it, since your Uhaul APP was not working at all.Erin S.
Honestly the location is just shady 🤷🏻â€â™€ï¸Brontea G.
Better customer serviceMaira M.
You changed my reservation location the day before pickup to a much less convenient location. Also the online self check in is a pain to use and the reservation ended up costing 6x your advertised daily rate. I've used U-Haul for years but will be looking for alternatives in the future.Charles B.