Uhaul had requested I drop off at a different location. The person working rold my ride I would pay a penalty dropping it off after hours and she stated the employee treated her poorly. I was trying to get to the location before 5, however traffic was heavy on the freeways.
James K.
Empire Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Novato, CA 94949
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I got the truck I needed and got everything done! Thanks
Chris B.I had a much easier, more straightforward experience at the San Rafael location. When I picked up the truck, Novato made me sweep the bed out myself upon return, even though it was already dirty/muddy. I was also unable to extend my reservation on the app, when the SR one made it so simple. I also was not given any explanation of the charges or a receipt telling me what I was charged for.
Carrie Beth M.Helpful staff—courteous, professional, helpful.
David M.Great Customer Service!
osmani V.