Truck cabinet didn't seem like it had been cleaned. Also requested dollies that were not present at time of the pick-up.
Haley R
Grease Monkey
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in North Chesterfield, VA 23236
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Wanda GEvery service at this Grease Monkey is always well done and professional. This experience was exactly the same from pickup to drop off.
Kenneth GGuidance on Richmond toll roads
EDWARD KTo start I booked my reservation 4 days in advance unfortunately it was on a Sunday when the store was closed I never received a notification on how to pick up my rental and the day of my move I was left with no truck and no one to help me find another one from customer service I was told to call around to other U-Haul dealerships to see if anyone had anything I spent four to five hours calling U-Haul, Penske, Enterprise... No one had a truck available or either the locations I called were closed. My move was supposed to take place around 11:00am and I was hoping to be done by around 6:00pm That day by 5:00 p.m. after looking for hours and calling and having no luck I finally decided to just reserve another truck the following day. I had to miss out on work but I was lucky enough to recruit the same friends from Sunday to help me move on Monday. After talking with one of my friends the following day they were shocked to learn that the customer service rep from U-Haul recommended you to call around for another truck according to my friend U-Haul was responsible for getting in touch with me which they didn't and secondly is part of their policy that if your reservation has been canceled delayed or not to your likings that they are the ones to try to find you another rental if possible. It took me 4 hours to call around and another hour calling other rental companies to find a truck with no luck it would have been less of a hassle if the customer service rep had looked in the system to see what could be reserved locally instead of me wasting 4 hours calling around the entire city looking for one something she could have done in less than 15 minutes. I've learned from this experience to never reserve a rental on a day where the shop itself is scheduled to be closed. The U-Haul rep did say that I was called and notified in advance about my reservation but unfortunately I never received it and since it was scheduled 4 days in advance I'm shock that if I didn't receive it and never called back to verify my reservation why wouldn't someone call me a day or two later to see if I change my plans or possibly I was unable to get in touch with them at that time. Instead of waiting until the day of my reservation and rental to learn that I wasn't able to pick up my truck get the keys or even offered a solution by the customer service rep. The only thing that I was told was the keys were inside the shop and there was no way for me to get the truck that day and that I should call around local U-Haul rental locations to see if one may be available for you to reserve.
Christopher H