Comentarios del cliente para Grease Monkey

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Grease Monkey

Grado total:

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William W. en

Grado:

Great customer service...these guys are the best!! Excellent experience!

jong P. en

Grado:

El cliente no dejó un comentario.

Paul S. en

Grado:

Very friendly staff, easy pick-up and drop off. The pick-up truck was a late model and in good condition.

Austin K. en

Grado:

El cliente no dejó un comentario.

Quyen N. en

Grado:

El cliente no dejó un comentario.

wajih S. en

Grado:

I wanted to rent a van or a truck. But the location did not have vans. So I wanted to rent a truck. After the agent completed the rental agreement, I found out that he rented me a pickup truck, which too small for the job and it was raining as well. Because I was very limited on time. I could not wait to reprocess the rental agreement. As a result, I had to do two extra trips to complete the move and pay for more gas and more mileage. Hope someone would read this comment. Thanks,

LAVONDRA R. en

Grado:

I did a reservation online for a 17" truck and furniture dolly. When I got there, the truck was there the dolly was not. The employee called around and found one for me and even went to pick it up for me. Now that's GREAT CUSTOMER SERVICE!!!! I hope I don't have to use a U-Haul in the near future but if so, I'll go back to these guys!

Hunter H. en

Grado:

El cliente no dejó un comentario.

MIKE M. en

Grado:

El cliente no dejó un comentario.

Shril H. en

Grado:

$1.29 was to high of a rate.

tom P. en

Grado:

Great Truck Even greater service, I appreciated being shown features of the truck, having my questions answered - and having a broom awaiting me upon return, as I'd asked. Thank you!

Brian H. en

Grado:

very friendly team of employees

Kirk J. en

Grado:

El cliente no dejó un comentario.

Cindy B. en

Grado:

El cliente no dejó un comentario.

Anton B. en

Grado:

Great job also to Grease Monkey for getting me in and out quickly. Thank You.

Harold S. en

Grado:

El cliente no dejó un comentario.

Steve S. en

Grado:

El cliente no dejó un comentario.

Harold S. en

Grado:

El cliente no dejó un comentario.

Jerome N. en

Grado:

El cliente no dejó un comentario.

Michael F. en

Grado:

Please note that this location does not have hand trucks or any other accessories like boxes on site. Very inconvenient when I found out the hand truck I rented wasn’t available and hadn’t been for some time

Warren G. en

Grado:

El cliente no dejó un comentario.

Barbara L. en

Grado:

Overall the experience was really good right location but the truck was very old and we believe the transmission has an issue so it made it difficult to drive so that truck needs to go

GILBERT N. en

Grado:

ok

Michael T. en

Grado:

N/A

Jerrel T. en

Grado:

El cliente no dejó un comentario.

Amanda C. en

Grado:

El cliente no dejó un comentario.

Monique S. en

Grado:

El cliente no dejó un comentario.

racin S. en

Grado:

El cliente no dejó un comentario.

Jonathan H. en

Grado:

Great experience!

Cynthia R. en

Grado:

El cliente no dejó un comentario.

Richmond C. en

Grado:

El cliente no dejó un comentario.

Kirby K. en

Grado:

2nd time I have rented from this uhaul location. Both times have been good experiences. Highly recommend

Jennifer B. en

Grado:

El cliente no dejó un comentario.

Suzanne S. en

Grado:

Take time to explain the workings of the van/truck. I could never find the hazard lights or how to move the mirrors (other than manually). Both things were needed.

Ethel A. en

Grado:

El cliente no dejó un comentario.

RICHARD O. en

Grado:

El cliente no dejó un comentario.

Ebony T. en

Grado:

El cliente no dejó un comentario.

Patrick F. en

Grado:

Very professional and courteous crew. I will use them again in the future.

Matt C. en

Grado:

Way better than a corporate uhaul place

Jeffrey C. en

Grado:

We will absolutely use them again!

Thomas M M. en

Grado:

Equipment well maintained and worked well but not very clean. Pricing changed three times: (1) initial reservation; (2) at pick-up; and (3) when finished. This process could be improved.

Tamara H. en

Grado:

A little maintenance on the truck. Hard to start, brake issues.

Elizabeth G. en

Grado:

El cliente no dejó un comentario.

Timothy S. en

Grado:

El cliente no dejó un comentario.

Corinne G. en

Grado:

They were great!

Kimberly D. en

Grado:

Nothing everything was quick and easy.

Tim B. en

Grado:

El cliente no dejó un comentario.

Rogelio F. en

Grado:

El cliente no dejó un comentario.

Phil S. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

Staff was very friendly and helpful

Linda B. en

Grado:

El cliente no dejó un comentario.

Crystal L. en

Grado:

El cliente no dejó un comentario.

NADINE M W. en

Grado:

El cliente no dejó un comentario.

Helene B. en

Grado:

Everyone was very helpful and made this moving experience excellent! Thank you!

Antonio O. en

Grado:

El cliente no dejó un comentario.

Ebony T. en

Grado:

El cliente no dejó un comentario.

Ernest M. en

Grado:

The only complaint I have is, I feel how much money I would be spending wasn’t made clear. I thought I’d be spending $49.95 and much to my surprise I spent $105.00. If we ever use uhaul again, I’ll definitely go in person that way I’m not shocked or feel bamboozled by the actual price.

David H. en

Grado:

El cliente no dejó un comentario.

Gilbert D. en

Grado:

Rental ONE WAY for the size trailer was too high and they allowed three days to make a 8 hour trip. When asked about the time and cost the representative told me he had no options, that it was a set rate from location to location. From Richmond Va. to Augusta Georgia. Vehicle rental was almost as much as empty trailer.. I use your company several times a year and some locations are better than others.

Michael M. en

Grado:

A bit more light in the area where the trucks are kept would be greatly appreciated. I picked up in the morning, which was fine. When I dropped off that night, there was not very much light in the parking lot. Had my wife been the one dropping off the truck by herself, I would not have felt good about her completing the transaction in that lot. Over all the truck was great. Process was smooth. I would gladly rent from this location again. Cruse control on the truck would be nice. The one I rented did not appear to have it.

Benjamin H. en

Grado:

Absolutely nothing. After a HORRIBLE experience with a truck reservation that didn’t work out with Penske truck rentals we contacted U Haul who was able to accommodate our needs. We then needed a van again later that week and made a reservation online at around 9pm the night before an 8am pickup the next morning. The staff at the Grease Monkey location had our truck ready to go when arrived the next morning and we were on our way. We will definitely contact U Haul in the future for truck rentals.

Hattie H. en

Grado:

El cliente no dejó un comentario.

jill A. en

Grado:

Very helpful and professional. Great service!

connie M. en

Grado:

I had a plrsssnt experience overall. Convenient location, excellent customer service.

Leonard L. en

Grado:

El cliente no dejó un comentario.

Doug S. en

Grado:

El cliente no dejó un comentario.

Michael E. en

Grado:

The place my contract said to drop off at would not take the truck, they said they were not a drop off location. Then why was this given to me as a drop off location? They did call their other location which was about 10 more mile out of the way and they said I could drop off there which I did. I called Uhaul customer service which was worthless. Whne I asked could I just drop off at any UHaul location and they said I could not unless the contract was updated or changed.

Leroy G. en

Grado:

El cliente no dejó un comentario.

Leonard L. en

Grado:

El cliente no dejó un comentario.

Linda C. en

Grado:

Excellent customer service. We had rented a U-Haul at 360 Express Mart in Moseley VA and after patiently waiting for 30 minutes for the clerk to process our paperwork we cancelled the truck. He did not have a clue what he was doing. We left and found a truck at Grease Monkey and they had us out the door in less than 3 minutes. Amazing difference. Would never recommend rentals at 360 Express Mart.

Omar H. en

Grado:

El cliente no dejó un comentario.

Wade J. en

Grado:

Keep giving good customer service

Robert C. en

Grado:

El cliente no dejó un comentario.

Becky S. en

Grado:

El cliente no dejó un comentario.

Celeste C. en

Grado:

These guys were great!

JOHN L. en

Grado:

El cliente no dejó un comentario.

Cary D. en

Grado:

Quick, fast and efficient

Clifton F. en

Grado:

El cliente no dejó un comentario.

Micheal J. en

Grado:

I have the absolute worst service I’ve ever had in my entire life. This is my first time reviewing anything because this is the first time I had been treated so poorly. So I will begin with the fact that I got charged hundreds of dollars extra for a UHaul I was told was stolen from the Grease Monkey parking lot. I was never given a police report though Grease Monkey said that UHaul was going to file. I have spent 6 hours on the phone with you guys. I have been referred to managers that were supposed to contact me but have not. I have lost money, and time trying while trying to be civilized. Now I will have to get the police report filed myself, dispute the charges to my bank, and of course lose more time. At the young age of 23 I’m assuming I’ll have a lot more moving needs. Needs I will look hard elsewhere for out of complete spite. Whoever reviews this have a great day. This isn’t your fault. It’s your companies.

john S. en

Grado:

El cliente no dejó un comentario.

Ben S. en

Grado:

Nothing really. They were fast and curtious and the truck was clean. I will use this location from now on.

Tommy P. en

Grado:

El cliente no dejó un comentario.

Rebecca B. en

Grado:

El cliente no dejó un comentario.

Marvin R. en

Grado:

The folks at Grease Monkey were awesome. Had fresh coffee brewed for early morning customers and they assisted me in hooking up the rig.

Barbara J. en

Grado:

I mentioned to manager to have better ad for their moving supplies. I would have come to this store for boxes and tape, but on line was not clear that they had much. Instead I went to another U-haul dealer in another part of town. I would have rather given this location my business as they were on the ball, courteous and demonstrated a very professional work experience.

Gail F. en

Grado:

El cliente no dejó un comentario.

Joseph V. en

Grado:

nothing

Sheralee C. en

Grado:

El cliente no dejó un comentario.

Joseph F. en

Grado:

El cliente no dejó un comentario.

Robin B. en

Grado:

El cliente no dejó un comentario.

Dorothy E. en

Grado:

El cliente no dejó un comentario.

milton W. en

Grado:

N/A

Joseph V. en

Grado:

Staff was very pleasant and accommodating.

Rob K. en

Grado:

Continue to provide the prompt and courteous service that I received when picking up and returning the vehicle. Well done!

Ron D. en

Grado:

El cliente no dejó un comentario.

Stewart M. en

Grado:

El cliente no dejó un comentario.

MIGUEL D. en

Grado:

El cliente no dejó un comentario.

Linda R. en

Grado:

El cliente no dejó un comentario.

Randal D. en

Grado:

Very professional and courteous staff. Easy pick up and return. Will definitely recommend and use this location again.

steven S. en

Grado:

El cliente no dejó un comentario.