One of the best experiences I have had for a long distance move! Would rent again without hesitation. Great prices and easy to drive!
Ingrid McDonald
Red & White Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Charleston, SC 29406
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Customer Reviews
- 3.0 Average Customer Rating
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My original order got cancelled without explanation. I could not get ahold of the location. I called the 800 number and they couldn’t get ahold of them either. I got transferred to pick up the truck at a different location. We I got there it was empty, no one was working there. The store next door said they left around noon. I again called the 800 number and got sent to a third location. Finally, I got to a place that had employees and trucks, however, the fuel gauge on the contract wasn’t accurate and it was a headache to get them to change it. I spent over an hour trying to get the truck and contract correct because the plane definitely placed a priority on gas station customers over U-Haul customers. When I left, the check engine light came on less than 10 minutes down the road. I called the place I picked it up and told them. The lady said “ok” and hung up on me. I then called the 800 number again and was transferred over and over before anyone could even take a note of the check engine light being on. I have rented U-Hauls many times (I’m military so I move a lot) and never had a bad experience before, but I am very disappointed by this experience.
Johnathan SchraubLady said "we are closed at 3pm because it is Sunday, and people dont work Sunday", then made a call and made us wait, then simply gave us a key without any paperwork whatsoever. Truck cabin had a strong smell of cigarette and gas was almost out. on a different hand, customer service at the phone was courteous and helpful. This is location is certainly the worst, though.
Carlos GarciaThis place should be stripped of it's U-Haul affiliation. I called to confirm my rental the day before. Yet, when I arrived, I was told they were closed. A woman in the adjacent mini-market had a BUCKET of keys she fished through and gave me keys to a truck. Then I was handed a phone to speak to an unidentified individual. I took the truck but as I was leaving, I received a text asking me to confirm my license plate number. It did not match. I replied to the text that the plate didn't match. FURTHER, I called 1-800-UHAUL FIVE times to correct the plate number. I was not succesful and was disconnected on four of the calls. Drop off in Alexandria was a delight. Genise was kind and undertstanding.
Tracey MoorheadI was very happy with everything from Start to finish ..***********10
Cesare Trapani