Moving Truck Rental in North Charleston, SC at Red & White Supermarket

Send them to a different location. Hard to find the office. Had to wait for friends to finish chatting and for several later customers to purchase lottery tickets. They had me back the trailer between two trucks, then used a hand truck to lift the trailer off the hitch. Took a very long time. I felt like I was a great inconvenience in their day.

No signs other than the truck parked out front and by GPS direction

Quick and friendly staff. Everything was well handled.

The uhual smelt like urine and look like someone was sleeping in there . It had used clothing on the inside and the associate kept charging my card different amounts and lied about my mileage.

Only issue was a dirty windshield and the washer fluid was empty.

Recommend a different drop off. The employee said he didn’t know how to drive a truck so he had me park it. He was more concerned about the gas which I had filled to the top. There wasn’t a sign very close indicating That this was a U-Haul drop off

nothing everything was great best service ever i have seen

I reserved a trailer at one location. On the way to pick it up, I received a message to go to a different location that was further away. Alreadycommitted to the move, I had no choice. The second location was in a very dangerous part of North Charleston. I specifically tried to avoid this location but once again I was committed to the move. I had to wade my way through drug dealers, crack whores and fllth just to rent a trailer. Not to mention the drug paraphernalia sold at the UHaul Counter. During the process my wife was getting harassed by Thugs hanging around the parking lot and store front. Very shady place. U-Haul should really consider screening thier dealers more closely.

Great and fast service.

The customer service is horrible, they don't understand English, so they had no idea what I was asking for, they didn't have knowledge of all of the services U-Haul provided, gave wrong pricing and then overcharged with NO apology. The contractors from the Moving Helpers was the only positive and they weren't great either because they purposely moved slower than needed and took the long way to get to my old address AND the same getting to the new address, which of course allowed them to charge me an additional hour. I spent way more money on moving that I was supposed to. I would never use this service again and would never recommend it. I'll find my own mover and transportation... this was a very disappointing experience and I hope it doesn't happen to another family.

Not allow these people to rent UHaul Equipment. When I got there the lady was at another truck arguing with another client. Then when I went into the store to speak with her because I had a question, she was very rude and was from India. I only mention she was from India because I had a difficult time understanding her, then I felt insulted after she yelled at me and then began to speak to her co-workers or family members in her native language. The problem began because I went to the location at 7:00am like I was supposed to but then could not find the keys and they were not open. I then went back at 9:15 and was informed that the truck had been rented to someone else. I asked her why the truck had been rented to someone else and she said that she was not sure of why but then said probably because I was not there at 7:00. I told her I was there at 7 but there were no keys so I had to come back after they opened. That is when she said I was wrong and that the keys were there and that I must have over looked them. Then she said because I was not there at 7 and because I did not log into the website as required for people that book online was why the truck was rented to someone else. I then explained that I did log on but could not find the keys as described in the online instructions. At that time, I did not do anything else online because I was afraid I would mess something up. I just assumed that the store would be open in a couple hours and I would work it out with them. Well when I went to the store, she had the keys behind the counter and acted like she knew nothing about my reservation. She expressed her dislike with UHaul's online reservation system because of problems like this and the fact that if someone makes their reservation in the middle of the night who is supposed to put the key on the truck, she wasn't doing it. Then she said that now she was going to have to call the guy that had booked the same truck and tell him she had no more trucks. Well she did that right in front of me and it went like this: "sir I am calling to let you know that the truck was double booked and we do not have a truck for you" ........."I don't know how it happened, I just wanted to let you know that I do not have a truck for you".........."you will have to call a different store or our customer service number and see if they can locate a truck for you"........."I don't have time to look at different stores for you, you will have to do that yourself"......"call whoever you booked it with or go online and see if they can help you". (click) hung up the phone. She then proceeded to check me out and tell me that she don't need me to argue with her about it and that didn't I see her already arguing with another woman this morning about a similar issue and that she was not going to tolerate it or explain to me what caused the problem. That is when I decided I would not say anything because I was afraid I would not get my truck a

Store owner was very friendly, and courteous. 2 thumbs up!