Moving Truck Rental in North Charleston, SC at Red & White Supermarket

The customer service is horrible, they don't understand English, so they had no idea what I was asking for, they didn't have knowledge of all of the services U-Haul provided, gave wrong pricing and then overcharged with NO apology. The contractors from the Moving Helpers was the only positive and they weren't great either because they purposely moved slower than needed and took the long way to get to my old address AND the same getting to the new address, which of course allowed them to charge me an additional hour. I spent way more money on moving that I was supposed to. I would never use this service again and would never recommend it. I'll find my own mover and transportation... this was a very disappointing experience and I hope it doesn't happen to another family.

Not allow these people to rent UHaul Equipment. When I got there the lady was at another truck arguing with another client. Then when I went into the store to speak with her because I had a question, she was very rude and was from India. I only mention she was from India because I had a difficult time understanding her, then I felt insulted after she yelled at me and then began to speak to her co-workers or family members in her native language. The problem began because I went to the location at 7:00am like I was supposed to but then could not find the keys and they were not open. I then went back at 9:15 and was informed that the truck had been rented to someone else. I asked her why the truck had been rented to someone else and she said that she was not sure of why but then said probably because I was not there at 7:00. I told her I was there at 7 but there were no keys so I had to come back after they opened. That is when she said I was wrong and that the keys were there and that I must have over looked them. Then she said because I was not there at 7 and because I did not log into the website as required for people that book online was why the truck was rented to someone else. I then explained that I did log on but could not find the keys as described in the online instructions. At that time, I did not do anything else online because I was afraid I would mess something up. I just assumed that the store would be open in a couple hours and I would work it out with them. Well when I went to the store, she had the keys behind the counter and acted like she knew nothing about my reservation. She expressed her dislike with UHaul's online reservation system because of problems like this and the fact that if someone makes their reservation in the middle of the night who is supposed to put the key on the truck, she wasn't doing it. Then she said that now she was going to have to call the guy that had booked the same truck and tell him she had no more trucks. Well she did that right in front of me and it went like this: "sir I am calling to let you know that the truck was double booked and we do not have a truck for you" ........."I don't know how it happened, I just wanted to let you know that I do not have a truck for you".........."you will have to call a different store or our customer service number and see if they can locate a truck for you"........."I don't have time to look at different stores for you, you will have to do that yourself"......"call whoever you booked it with or go online and see if they can help you". (click) hung up the phone. She then proceeded to check me out and tell me that she don't need me to argue with her about it and that didn't I see her already arguing with another woman this morning about a similar issue and that she was not going to tolerate it or explain to me what caused the problem. That is when I decided I would not say anything because I was afraid I would not get my truck a

Store owner was very friendly, and courteous. 2 thumbs up!

Scheduling to rent a truck was very easy and fast. Any time I called with a question, I always received very helpful and friendly service. I will use Uhaul again.

There should be a Uhaul sign outside the drop off place.

Horrible customer service over charged me will never go back

Had to go to 2 different stores to find someone to unlock a "open" business. Did not speak English. Had to call someone that spoke English. Rude. Truck was not clean. Cab and box. Filthy. Mileage was not written down not was gas gauge accepted. No paperwork present or agreed upon terms that gas was at a certain level and number of miles on truck. Got charged for dolly which was not used and for 6 blankets which weren't present, tied down or locked down. People were ride accepting credit card information on phone and upon turning truck in. Will NOT use uhaul again. Too many other companies were customer service is still first.

This place was shady. There was no one there who knew how to complete the paperwork to rent the trailer to me. They ended up having to call the person who knew, to have her walk them through it over the phone. They tried numerous times to give me the wrong trailer. And once they finally found the right one (size and covered) it was in shambles. It was dirty inside and out, one of the brake lights were missing but only one of the remaining lights worked anyways. Overall, I was disappointed with the condition of the trailer and am likely to not use uhaul again because of the experience.

The attendant was very helpful and a courteous gentleman. I had reserved 2 days, but ended up only needing one and was surprised to receive a refund. Thanks for your generosity.

I was not given a contract, they were remodeling..was just given the keys and was ask to bring it back on a half a tank...

The appliance was not in the truck. I spent the next couple hours trying to locate one which caused me to lose $80 on the moving crew I hired

I am not happy with how I was treated. The truck I ordered wasn't there even though I called to confirm 3 hours in advance. I want my $50 for having to get a bigger truck. I only took it because I was in a bind.

The man that helped me broke the bumper to my car and I would like to have it fixed. I have pictures of it

English barrier was really bad.