Terrible customer service. They also didn't register that I returned my unit, prompting a phone call from Uhaul asking where it was.
Kyle J.
Customer Reviews for Red & White Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called after hours. The lady who answered was nice. She let me know it was closed but I could still drop off the trailer as long as I didn't need assistance. She told me where to park the trailer. I'd use this location again.
Malaika R.Super sketchy drop off. Very unhelpful lady inside.
Wayne P.Please check the air in all U-Haul trailers and truck tires, at all locations on a regular basis soon as someone returns it should be checked . I have always had problems with the air in the tires. The PSI is never what it should be. I check them and make them all even with 5 lb under the recommended PSI every time I rent a truck or trailer. Thank you
Alicia F.Horrible dirty lot with glass bottles and trash everywhere!
Marlene H.They were not able to answer any question and/or give any help. They told me to go down the road to the main UHAUL operation. I was able to talk my car off the car carrier without any help from them.
Charles A.Did not due any due diligence upon arrival. Grabbed the key from me and let me leave.
Austin S.There is a beautiful location right down the road with friendly people. Not sure why it wasn't an option in the app.
Lee S.Clean trailer and customer service needs to be better
Christopher C.The lady at the desk was rude and dismissive. She was made I didn't not drop off where she wanted me to drop it off, despite no one being there to tell me where to drop it. She didn't even complete the check in, she just pushed the contract back to me and said ‘you're all done'. I had to call corporate office to notify them of the drop off date as completed. Agent on the phone even commented on how rude the woman at the location was. I'd never go there again!
Craig T.I already paid $234.33 for the trailer on april 5th 2023 at "Clean Air Truck Rental" in Cumming GA, and returned it to "Red and White" on april 7th 2023 @7:30. Today(June 17th 2023) you fraudulently charged me $152.60 for "extra days". There were no extra days with the trailer. I had it for less than 3 days. Reverse these charges IMMEDIATELY or I will report you to my banks fraud department and consult my attorney. I have pictures of the drop off that are date and time stamped, emails, and receipts of the original transaction and the original contract agreement proving what I say is true and correct. The receipt you(Uhaul) sent me is false, made up, and the information on it is fraudulent. You have until Monday June 19 by the end of buisness day to reverse these charges or I will tell my attorney to initiate legal procedures against Uhaul in the amount of $500,000 for fraud, false advertising, and stress related negative health effects endured and caused by Uhauls negligence in billing its customers in a fraudulent and deceitful manner.
Eric J.Their customer service is poor. They were helping me and someone came in with whom they conduct business services, they stopped helping me to help them. When I returned the truck, she could not properly check me in because she was working by herself and couldn't leave the store. I was not pleased with the service. The cab of the truck was not cleaned.
CANDACE H.FUCK UHAUL!!! For a month you stupid mother fuckers accused me of stealing a trailer, then send me a certified letter stating you are going to prosecute me for stealing a trailer! Are you fucking kidding me? So for the past month I've been harassed by you dumb mother fuckers. Not even an apology or a fuck you to me by your piece of shit company. A $40 trailer rental has cost me a month of stress and anguish because of your fucking mistakes. FUCK off!
Timothy P.What a dump, a old dirty convenience store in a bad part of town.
Jeff D.Back of the Truck was dirty
Daniel D.Easy to access. Dropped off on Sunday; wasn't sure who to contact. Used app to confirm drop off. As tried to add pictures through app, I was logged out as drop off completed and couldn't reaccess.
STEVEN R.The details regarding the rental was not convey correctly and it caused me to go over the mileage. I was under the pressure that my mileage was unlimited. I requested a Regional manager to contact me regarding my account.
Jennifer A.They charged me $20 for fuel when I left it a half a tank over what I picked it up with . I don't think they knew what to do with the truck when I returned it not to mention their inability to comprehend English.
PHILLIP R.The staff at the Red & White were very polite and helpful; however, this was NOT the location my reservation was for. I arrived at the reserved location to pick up my reserved trailer, only to be told that the last trailer had been rented earlier that day, and that I would need to go to the Red & White to retrieve a trailer. I regularly rent a U-Haul at the end of February for a school field trip, and this is the second time in 2 years that I have had to go to a different location to retrieve the equipment that I had reserved at the credit union. Last time, I had to travel several miles to find what I needed. As I am a teacher, this is incredibly inconvenient, as I am on a tight schedule when picking up the equipment on my planning period. That is the reason I have always chosen the rental location closest to my school. I am very frustrated that for the past two years, the word RESERVATION has meant nothing when it comes to my experience with UHaul. I don't think I will be renting from this company again.
John R.Very Friendly and helpful
David B.Customer Service
comeisha B.I don't know Uhauls protocols. I went to the counter of Red and White Groceries (also Uhaul) and asked where I turn in the truck. The gentleman motioned for me to just give him the keys and said that was it. I didn't get a receipt or anything and now I'm being charged an extra day
DAWN B.Owner came out and yelled at me and was incredibly rude.
Ashley W.Truck was dirty in the cab. I have a video. They didn't have a dollie that I paid for. The truck had issues. Very rude service.
Sarah S.My reservation wasn't taken for 22 Nov to 7 Dec instead of 22 Nov to 2 Dec as I requested. I was told when I got to drop off location I could have it corrected and get my money back. Was a lie. I was taken for a ride in more ways than one. Very disappointed.
Taron G.It wasn't clear how to return to this location. I went into the convenience store and asked the clerk. She said to just put the trailer on the side of the building. Fortunately, I remembered that I got a text from U-Haul on how to check out. The website was easily to follow for check out.
Emmanuel O.Easy return process and very courteous
Craig S.I would not recommend anyone to go here for a uhaul. They are very unprofessional, don't speak very good English and the person who does the booking for uhaul isn't there; you have to talk on the phone for the person to do the transaction. The equipment that they said they had on the website, they didn't have, so they gave me the runaround to find the equipment on my own. They charged me for a truck for damn near $500 dollars that I never moved off the parking lot and told me verbally that the truck was canceled but no email confirmation for it and I've been fighting for a refund since 10/16/2022. It is now 10/24/2022 and still nothing. They have really inconvenienced me with charging me way more money and them not having everything I need when they said they did. Inconvenienced me from the 6 hour drive that I needed to take. No one wants to answer the phone when you call. So you have to go to the store to do anything. This is a convenient store in the rough part of North Charleston where they steal the equipment and the people who are doing the uhaul rentals there really don't speak very much English so please if you are going to get a uhaul go to the actual uhaul store and not one of these knockoff places because you will get ripped off like I was. Just go to Penske. You get newer trucks and be equipment and everything is done at ease. Didn't even take me 10 minutes to get everything I needed and they relieved my anxiety, stress, and inconvenience that uhaul has brought me. I will never deal with uhaul anymore after this.
Sherrell B.Only issue was that the trailer had been used by someone to sleep in and there was bedding and trash left from that. Otherwise it was ready for use.
JERRY A.Inside cargo box there were empty alcohol containers and some trash.
DAVID M.Location is horrible, rude and unhelpful employees. Be prepared to have someone roll their eyes and tell you to go to the U-Haul up the street. My advice, go rent from an actual U Haul store and not the local convenient store/ sit down restaurant.
Gabrielle N.You can start by improving customer service. I came to ask a couple of questions and the lady was so rude! She and her coworker were unnecessarily rude. How can you be rude and can barely speak English?! Terrible! I will NEVER go back or recommend anyone to go there!
Snovia S.We drove approx. 500 yards to the first stop light and the trailer (that was hooked up by the dealer) popped off the trailer hitch digging into the road. Fortunately, the chains kept it from totally separating from the truck. Had we not been stopping for a red light, and hit a bump this had the potential to be deadly.
Robin W.I spoke to someone inside this old store in disrepair and wreaking of cigarette smoke and she couldn't speak English. She pointed to where the truck was but there was no one to walk the condition of the truck or ask questions. When I went inside she called someone but couldn't get them on the phone. The truck was dirty on the passenger side and had a dent on the front right fender which was not marked. I took pictures because I had to go. Will look at other rental choices next time.
RONNIE A.The people who own the store are incompetent. Gave me the wrong keys and when I pointed out that the contract said it was a different truck. She started yelling at me as if it was my fault. If this how haul works then I will start renting from Penske. All I can say is that they have terrible customer service skills and are not a benefit for Uhaul.
Webb C.I had another drop off location originally. It wasn't until I got there and got out that I was told that lot didn't accept drop offs anymore and had to take it somewhere else.
Connor S.There was no personal interaction and the parking lot overcrowded and it was difficult to park
Fredrick S.Fix the windshield wipers. It's dangerous to drive in severe Rain with a child in your vehicle when the windshield wipers are inoperable.
Velvett J.Truck leaked in the cab passenger side. Window was shut. Had trouble fueling this truck because nozzle kept shutting off at every gas station we tried. Loud and in need of attention. Check engine light on.
Mark B.Rough area, liquor store Uhaul.
JOSHUA W.Clean the truck. It smelled like cigarettes and had ashes all over the place.
Tristan S.No problems.
John A.When I told the lady, whoever she was I reserved a uhaul online she first insisted that I was lying.. She speaked very little English and was very rude to me. She then proceeded to call someone on the phone who then asked to speak to me and found my reservation..Upon returning the uhaul, again she was very rude..I will never rent a uhaul from this location again and never will I refer anyone else to.Poor customer service and communication skills
Cenethea W.The business did not open until 15 minutes after my scheduled pick up time and I had to wait behind other customers buying convenience store items and lottery tickets.
Matthew H.Location was unclear on where to check in. Check in did not reflect reservation correctly (wrong drop off location, missing trailer coverage). Poor communication from vendors. Vehicle was dirty in cab (cigarette butts and ash) and box. When I returned next day for car trailer pickup, they told me none were available and gave no alternatives. Was on phone with Uhaul customer service for 20 minutes outside until another employee came out to allow us to take a different trailer (which the original employee told us they didn't have). This employee hooked up our vehicle to the car trailer improperly (tire straps loose, backup chain hooked to gas fill tube, etc). We took the trailer to another location at 4788 Dorchester Road where Elliot took great care of us and fixed the trailer issues. Do yourself a favor and visit that location instead.
Colin L.Very bad area…..no one on property…did not feel safe …..,.stay away from this dealer
David C.I was charged for 3 days I only rented the truck for 8 hours
Jonathan M.Jacked up the fuel amount. Employee were rude and over charged me. I will be calling uhaul asap. I will never use u haul again.
saunders M.The people where friendly and fast to serve me. The truck on the other hand needed oil. It was not cleaned out from previous rental and there was drug paraphernalia in the cab of the truck.
Natosha P.Scary place, I didn't feel safe.
BRIAN P.I did not know where to go to drop off. I walked in and asked the cashier where I go to turn in the keys
DONNA G.No one speaks English, or even looks at you when you drop off equipment. We use that location only because it is convenient to our new home.
RICHARD O.The truck was not cleaned. The truck was very loud. It sounds like the catalytic converters was missing. The check engine light was on. I would not recommend them to anyone.
veron H.They didn't have the truck that I reserved. Had to get a smaller one without a ramp. had to pay full price for the one they had.
paul B.Hi, your company sent receipts to my email. that were not mine several in fact that belonged to someone in South Carolina.
JOEL C.When I told the lady behind the counter said I was there to drop off the truck and trailer, she shrugged and said OK. She also said she did not have time to come out and check the truck. I told her I took pictures of the mileage, and she asked me to tell her what the mileage was.I could have given her any number. Called to say there are no additional charges.
RICHARD O.My reservation was not honored. I needed a 26 ft truck. I was given a shitty 15ft truck. Total inconvenience. Total disappointment. Never again
LEON M.They charged me way more than I was supposed to be charged. Said I went way over the miles that I went.and that I had the truck for two days not one. Like I did. Trying to straighten all that out right now.
CARLOS B.Over charged me for mileage. Truck was dirty. Tried to number that is listed and the person told me I was calling the wrong number. Finally got in touch with an agent online and they told me I would receive a call from a manager. We will see.
Corbin T.Very easy check in
Matthew P.Clean at least the inside of the vehicle. The inside windshield was extremely dirty and so was the cab interior. Also, the fuel was less than 3/4 when I received the truck. When I returned the truck to the final destination, I had slightly more fuel than when I picked up the truck but got charged for fuel! (I disputed and provided photos when picking up and dropping off the truck). And mileage on the contract was also different than what the actual mileage was when I picked up the vehicle (contract said there were less miles than the odometer did). I have also tried to receive a refund for this disputed fuel charge and have not gotten ANY RESPONSE. The people at the location where I dropped off the truck were nice and they at least tried, but tell me that the refund has to come from the originating location. I received an email that said "If you have any questions or concerns about your moving experience or the attached receipt, please contact me at..." No name, but some email address - so I tried to contact that email address. Not even a courtesy response saying either someone will look into it or even to say "we're not refunding". This is terrible customer service.
JEFF F.I have pictures to show just how bad the truck was when I got it. The only reason I took it was it was the only one that I could get. From the papers to the food to just being nasty with the bugs on the outside windshield etc it was horrible in the cleanliness department. I got the truck on the 6th of September I let it sit for a few days pack front to back with my goods, when I went to get it ready to go on Saturday there were roaches in the inside coming out of everywhere, I hadn't opened the truck for all those days in between so I had to spend my own money to fumigate the insides of this truck. I have pictures to show everything that I'm claiming, I will not be renting from U-Haul probably ever again unless it's an emergency and they're the only ones in town, I would say for anybody that wants to rent from U-Haul look it over with a fine tooth comb to go over it. It showed no real signs of bugs until I got it home and they were underneath the mats in the padding they were everywhere from the food I would imagine that was left in there and not cleaned out from the previous renter. The truck itself ran pretty good but the cleanliness was very bad. I've rented vehicles in the month of September probably three times and every one of them were filthy dirty in the inside. Not a happy renter with U-Haul, I would recommend not using them unless they change your policies on cleaning and cleanliness of the trucks! One more thing when I went to run it it was left on a quarter of a tank which meant I had to drive and put a full tank of gas in it which I didn't really appreciate.
matt R.The truck was dirty and had empty boxes/Pallets in the back. Something was wrong with the exhaust sounded like a bunch of rednecks. Tried to call these people for help several times. Never would answer the phone.
Devan M.Rental pick up was scheduled for 10 am pick up. Store didn't even open its doors until 10:20.
Charles H.