This is the Citgo gas station that had this one truck. I would not recommend picking up as the person working at the gas station does not know the process for it and needs to call the store manager. They have no extra equipment on site. I also did not receive either dolly that i rented.
Erik P
Airport Shell
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Norfolk, VA 23518
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulI selected a location that was closer to my final destination for the drop off and mid move I received a text to drop off the trailer at a location that was further away. Once we dropped the trailer off at the location that the text from uhaul instructed us to I was charged an additional $45 for additional miles. Why I uhaul? I would have never drove to that location to racking up miles but you had me think that I had too. So unprofessional and trashy.
TANYA SBe able to answer basic questions, provide a full tank of gas (to be returned full), and supply all of the supplies rented (only given 19 of 24 moving blankets).
Elizabeth DThere’s inadequate parking in this very small space
KIRSTEN TI had problems from the start as my pick up time was at 9:00am the person that attended me could not complete the check out and had to call someone to help him.it took almost an hour waiting so I called customer service and they did it for me. The very nice young lady I spoke with on the phone possessed the checkout and then she told me to go inside and tell the guy from the shell station it was done and to hookup the trailer and to make sure everything was working properly so that is what I did and he told me that he doesn’t hookup nor inspect the trailer and he would take a picture once it was hooked up. Being my first time working with this kind of trailer I had a hard time doing so. Then when I finished he didn’t even check to make sure it was secured properly and sent a young lady out to take a picture and went back inside and I took off but not even 5 minutes into the drive the trailer disconnected from my truck and gave us a good scare when the trailer brakes locked up luckily I was driving slow and there was no damage but had to call roadside assistance to come and reset the trailer brakes. So from 9:00am to 11:30am I was waiting precious time not to mention that it could have been worse just because the gentleman from shell station didn’t do his job bye making sure that the trailer was secured properly. This kind of service is unacceptable and can cause someone life do to their negligence. It was a very bad experience and service and hope that it be corrected in the future.
RAYMOND L