Customer Reviews for Airport Shell
(U-Haul Neighborhood Dealer)

74 reviews

2750 N Military Hwy   Norfolk, VA 23518

(757) 648-7192

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 648-7192

2750 N Military Hwy
Norfolk, VA 23518

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Clean place, equipment clean. In and out quick.

JOHN ANDERSON 
Rating:
1.0

They are dishonest. They charged me for 2 days. I had the truck for less than 24 hours. It was returned at 3:45 pm and they put the return time as 6:33 am the next day.

Shari McBrayer 
Rating:
1.0

Not overcharge the customers.

Tiffani Redmond 
Rating:
2.0

Truck was damaged & drove horribly. Customer service was non existent. Walked in & worker (owner) got on his phone without saying anything. Then handed us the phone for U-Haul agent. Didn’t ask for anything. (License or proof we were the actual renters) handed us keys. Never told us which truck was ours or walked us around to inspect it. Zero help. Have rented from U-Haul many times being we’re military. This experience had us thinking we shouldn’t anymore.

Shaunta Harper 
Rating:
3.0

Customer did not leave a comment.

Thomas Sylvester 
Rating:
5.0

Customer did not leave a comment.

Michael Wettlaufer 
Rating:
2.0

The ramp does not come out & the drivers side mirror is cracked

Sheraya Lane 
Rating:
3.0

Customer did not leave a comment.

Tanya Williams 
Rating:
2.0

The person I had to deal was hard to understand and started yelling

William Gary 
Rating:
1.0

No good services

Luis Amado 
Rating:
3.0

I did have hard time to get my keys after I completed everything on the app for check out. Even though the car wasn’t clean when I picked it I still have been charge for that.

ESSODONG TCHAKPALA 
Rating:
2.0

Vehicle was not in the condition that it was described as. After returning the vehicle and making what was the full payment of 132.37 and receiving a receipt. The next day I am being charged for an additional $79.87. There is no invoice attached to any email or document that states what this additional charge is/ was for. Rental was returned prior to 4pm.

Timothy Kumnick 
Rating:
3.0

This is a gas station/convenience store. There was 1 person working the counter. She had to take my word that the tank was as full as it needed to be and that there was no damage to the vehicle and I had to trust her that when she checked the vehicle in that she wouldn't find any damage and that she too would think that the fuel level was correct. The employee was very nice. The system needs some improvement.

Henry Wuertzer 
Rating:
5.0

Super friendly and fast check in!

Tiara Tracy 
Rating:
4.0

Not sure why however I was unable to do the "whole" check in procedure with pictures etc. I dropped off late at night. So a little bit more light in the back would have been nice.

Amy Cisneros 
Rating:
3.0

Customer did not leave a comment.

stan slowikowski 
Rating:
5.0

Customer did not leave a comment.

JACOB SCHAUM 
Rating:
3.0

It was a gas station in a crime ridden area. But location was convenient to Norfolk airport.

Dan Keating 
Rating:
5.0

The tire was low on the truck and had the warning light on. I think they should check the truck between each rental

Charlene Pappas 
Rating:
3.0

I would and also wouldn’t recommend this location to a friend. It is not the greatest or safest gas station. The process was easy because of the app but i would not ever go to this gas station. I would rather use the uhaul building than to go to that gas station again

Candis shivers 
Rating:
5.0

Customer did not leave a comment.

Carrie Short 
Rating:
2.0

Check out was not good I used the representatives phone because he was to busy to do it at the time and when I signed in he's spot he was upset. Truck was not cleaned had a cigarette but in the cab on the floor.

Jermey Eden 
Rating:
5.0

Customer did not leave a comment.

Deborah Campbell 
Rating:
3.0

Friendly greeting and Real easy process oucking up and dropping off. Location was great!!!

Marian Weston 
Rating:
3.0

Customer did not leave a comment.

RAFAEL SAMBOY 
Rating:
3.0

Customer did not leave a comment.

Bryan Porter 
Rating:
5.0

Wouldn’t change a thing. Everyone I encountered was very friendly and professional!

Randolph Fortune 
Rating:
3.0

The truck pick up what’s moved from the original location to a kiosk. The equipment was not in the truck. I was directed to go 3 miles down to another location to pick up the equipment. When I explain to the customer service rep he felt like I should have picked up the equipment from the other location it took some persuasion to get him to cooperate when I asking who does he work for when he pointed to his shirt and said U-Haul I said exactly it should matter where I pick up the equipment and I shouldn’t be reminded that the equipment at his location may have been scheduled there should be workaround for all operations under the name UHaul . I did get the equipment when the representative finally gave me what he had in stock. It was a time waster and bothersome. I had a reservation and the items were paid for.

Robin West-Vellere 
Rating:
2.0

I was charged an extra $2400 because UHaul never communicated to them that I was supposed to drop off there. I got a text message indicating to drop off there.

AXEL BILBAO 
Rating:
3.0

Customer did not leave a comment.

Paul Henry 
Rating:
5.0

Customer did not leave a comment.

Michelle Nimmo 
Rating:
2.0

Was told by UHaul phone agent that arranged for me to pickup at this location that the person at this location would assist me in designating drop off site since this was a one-way rental. The person at this location had absolutely no clue as to how to do that and provided no information to assist in clarifying the situation. Additionally, the quote was for approx. $100 more than the UHaul website quote and this person could not assist with providing the details as to why.

ROBERT JONES 
Rating:
3.0

Customer did not leave a comment.

Wanda Tonjes 
Rating:
5.0

Have nothing to suggest.

Dean Vernon 
Rating:
3.0

Customer did not leave a comment.

Stephen Boch 
Rating:
5.0

Customer did not leave a comment.

ELSIE COFFEY 
Rating:
5.0

Customer did not leave a comment.

Joseph santiago 
Rating:
5.0

Courteous customer service and very convenient drop service.

CHRISTOPHER LEWIS 
Rating:
1.0

They did not give me a receipt. Did not check the mileage or gas. No paper information at all. When I returned it and told him that I didn't use all the estimated miles, he asked me to take a picture of the mileage and gas and then he took a picture on his phone. Very unprofessional. I did not sign anything. Very troubling.

PATRICIAJONES WILLIAMS 
Rating:
1.0

I was charged for a 3rd day even though i had it there on the correct time,I even took a picture of the gas and mileage,Time stamped.ill never rent again from uhaul.By far the worst.

Richard Petroski 
Rating:
5.0

Nothing.

Michael Perry 
Rating:
5.0

Outstanding!

Stanley Murray 
Rating:
5.0

Give discounts for multiple use within certain time frame.

Gwendolyn Hucks 
Rating:
2.0

I had to check in over the phone with an associate not present. This location is mainly a gas station. I picked the truck up at 3:30 pm and returned it at 10:30am the next day but was charged two days.

Jeremiad Still 
Rating:
2.0

No brakes, transmission slipping, truck doesn't go over 35 miles per hour, super loud

debbie brooks 
Rating:
5.0

Customer did not leave a comment.

John Leitch 
Rating:
5.0

Customer did not leave a comment.

Gwindelyn Hucks 
Rating:
5.0

It was really convenient to pick up/drop off at a gas station, since we didn't have to worry about stopping somewhere to fill up the tank afterwards - we could just fill up right there.

Daniel Hines 
Rating:
1.0

I don’t know why Im being twice because the balance was paid on 10/16/21. I have noticed 3 additional and separate charges on my card. These 3rd party gas stations are bringing down the quality of service this company used to have.

Amadu Baker 
Rating:
5.0

Customer did not leave a comment.

Eli Acosta 
Rating:
2.0

Customer did not leave a comment.

MARTI BLACKSTOCK 
Rating:
3.0

Customer did not leave a comment.

Jordan Rich 
Rating:
3.0

Customer did not leave a comment.

Denise Klug 
Rating:
3.0

It was very confusing where to go or what to do to return the equipment.

Tamara Harper 
Rating:
5.0

Customer did not leave a comment.

Brandon Cortez 
Rating:
1.0

The location charged me 2 days. I rented at 730 and returned at 1115, less than the 6 hours allotted for the rental. However, the franchise owner at a shell gas station location registered the return at 1:38pm, which charged an additional day. This is sketchy as fuck. I want a refund and an apology for getting blatantly cheated. This is stupid business, and how you lose customers.

David Brick 
Rating:
4.0

The staff were very nice and I really appreciated their assistance. However, I had dollies reserved and they didn’t have any available for pickup. They sent me to another location which also had no dollies. The staff at that location called 3 other locations but none of them had dollies either. Uhaul needs to do a better job with stocking and renting dollies.

sarah gay 
Rating:
1.0

I ordered online and added 1 dolly and 1 appliance dolly. Neither items were in the truck when I picked it up. It was my fault not to check to make sure before I pulled off. So, when I returned to pick my 2 dolly's up they tell me I have to go to another Uhaul down the street to receive them but when I got there it was an additional $18 which is crazy because I ordered this online and should have been placed in the truck to begin with. Second why was my 20' truck $100 deposit and yet I still have no return in money??? So, what they did was charged me twice for the dolly's which was included in my online order. That's not right!!! I will be disputing this and calling the BBB unless I can receive a cash receipt of what exactly costed $100.

Janice Whitaker 
Rating:
3.0

The truck was due to be returned on the 16th but I had to turn it in early. I'm in the military and an obligation so I had to drop it off in the drop box. Was charged $20 even though it dropped off two days early to a location that I didn't originally choose.

Darlene Edwards 
Rating:
5.0

The truck I had ran fine but when I started it up it was really, really, really loud and it startled me. When I got to my location my neighbor came outside . She said she could hear the truck coming up the driveway. Something wasn't quite right with the truck.

Tyiesha Harrell 
Rating:
3.0

I was told I could do the 24/7 Truck share and pickup at 6am. This location does not provide for that and I was unable to pickup the truck when I needed it. This delayed my departure and cost me additional money to pay movers to wait for me to get the truck. Also I did not get the furniture pads I requested with further delayed me since I had to go get them. All in all due Uhaul cost me $350 extra because I had to purchase furniture pads and pay movers for the time they were waiting for me. I am very unsatisfied.

Samuel Coles 
Rating:
5.0

Customer did not leave a comment.

Charmayne Jackson 
Rating:
5.0

Customer did not leave a comment.

Sean Murphy 
Rating:
4.0

Did a great job thanks @

EARNEST FORTSON 
Rating:
5.0

Customer did not leave a comment.

Anthony Ropero 
Rating:
3.0

The location requires you to talk on the phone for 25 minutes to verify information. Also, the parking area in the back of the store was tight.

aaron miller 
Rating:
1.0

The entire process trying to get the truck was the worse experience in customer service I’ve ever encountered. I am calling corporate tomorrow as I would like a 50% refund ASAP.

KEVINANTHONY SUTTON 
Rating:
5.0

The 12x6 trailer that I used did not have a tongue jack. It have very difficult for me (alone) to connect and disconnect the trailer from my vehicle. I could not do it when the trailer was full. This created many problems as I did not want the trailer connected all the time. I highly recommend that a tongue jack be added to all trailers.

JOHN CHARCHAR 
Rating:
5.0

Customer did not leave a comment.

Joseline Escobar 
Rating:
4.0

Customer did not leave a comment.

Michelle Torres 
Rating:
1.0

Service was very rude. The truck’s gas tank was left on E by the previous user. They said they only could put 25 dollars in it to fill it to half a tank. The 25 only got it to quarter empty and they said they couldn’t do anything else.

Ashley Talley 
Rating:
3.0

Charged me for extra gas

raymond arnold 
Rating:
1.0

Charged me $25 to clean 2 pieces of paper! I cleaned truck and trailer myself!! Lied about return gas gauge! I put $30 in truck when dropping off to move needle to 3/4 of a tank. Drop off said truck was returned with lees than 1/2 tank

VINCENT ALONZO BROWN 
Rating:
1.0

This was the worst experience I had ever had. Never again

TREMAINEJEROME HARVEY 
No reviews have been submitted for this location.

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