Customer Reviews for Airport Shell
(Distribuidor de U-Haul del vecindario)

41 comentarios

2750 N Military Hwy   Norfolk, VA 23518

(757) 648-7192

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 10:30 p. m.
  • Dom.: 8 a. m. - 10 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 648-7192

2750 N Military Hwy
Norfolk, VA 23518

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 10:30 p. m.
  • Dom.: 8 a. m. - 10 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Have nothing to suggest.

Dean V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELSIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Courteous customer service and very convenient drop service.

CHRISTOPHER L. 
Clasificación:
1.0

They did not give me a receipt. Did not check the mileage or gas. No paper information at all. When I returned it and told him that I didn't use all the estimated miles, he asked me to take a picture of the mileage and gas and then he took a picture on his phone. Very unprofessional. I did not sign anything. Very troubling.

PATRICIAJONES W. 
Clasificación:
1.0

I was charged for a 3rd day even though i had it there on the correct time,I even took a picture of the gas and mileage,Time stamped.ill never rent again from uhaul.By far the worst.

Richard P. 
Clasificación:
5.0

Nothing.

Michael P. 
Clasificación:
5.0

Outstanding!

Stanley M. 
Clasificación:
5.0

Give discounts for multiple use within certain time frame.

Gwendolyn H. 
Clasificación:
2.0

I had to check in over the phone with an associate not present. This location is mainly a gas station. I picked the truck up at 3:30 pm and returned it at 10:30am the next day but was charged two days.

Jeremiad S. 
Clasificación:
2.0

No brakes, transmission slipping, truck doesn't go over 35 miles per hour, super loud

debbie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwindelyn H. 
Clasificación:
5.0

It was really convenient to pick up/drop off at a gas station, since we didn't have to worry about stopping somewhere to fill up the tank afterwards - we could just fill up right there.

Daniel H. 
Clasificación:
1.0

I don't know why Im being twice because the balance was paid on 10/16/21. I have noticed 3 additional and separate charges on my card. These 3rd party gas stations are bringing down the quality of service this company used to have.

Amadu B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eli A. 
Clasificación:
2.0

El cliente no dejó un comentario.

MARTI B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Denise K. 
Clasificación:
3.0

It was very confusing where to go or what to do to return the equipment.

Tamara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon C. 
Clasificación:
1.0

The location charged me 2 days. I rented at 730 and returned at 1115, less than the 6 hours allotted for the rental. However, the franchise owner at a shell gas station location registered the return at 1:38pm, which charged an additional day. This is sketchy as fuck. I want a refund and an apology for getting blatantly cheated. This is stupid business, and how you lose customers.

David B. 
Clasificación:
4.0

The staff were very nice and I really appreciated their assistance. However, I had dollies reserved and they didn't have any available for pickup. They sent me to another location which also had no dollies. The staff at that location called 3 other locations but none of them had dollies either. Uhaul needs to do a better job with stocking and renting dollies.

sarah G. 
Clasificación:
1.0

I ordered online and added 1 dolly and 1 appliance dolly. Neither items were in the truck when I picked it up. It was my fault not to check to make sure before I pulled off. So, when I returned to pick my 2 dolly's up they tell me I have to go to another Uhaul down the street to receive them but when I got there it was an additional $18 which is crazy because I ordered this online and should have been placed in the truck to begin with. Second why was my 20' truck $100 deposit and yet I still have no return in money??? So, what they did was charged me twice for the dolly's which was included in my online order. That's not right!!! I will be disputing this and calling the BBB unless I can receive a cash receipt of what exactly costed $100.

Janice W. 
Clasificación:
3.0

The truck was due to be returned on the 16th but I had to turn it in early. I'm in the military and an obligation so I had to drop it off in the drop box. Was charged $20 even though it dropped off two days early to a location that I didn't originally choose.

Darlene E. 
Clasificación:
5.0

The truck I had ran fine but when I started it up it was really, really, really loud and it startled me. When I got to my location my neighbor came outside . She said she could hear the truck coming up the driveway. Something wasn't quite right with the truck.

Tyiesha H. 
Clasificación:
3.0

I was told I could do the 24/7 Truck share and pickup at 6am. This location does not provide for that and I was unable to pickup the truck when I needed it. This delayed my departure and cost me additional money to pay movers to wait for me to get the truck. Also I did not get the furniture pads I requested with further delayed me since I had to go get them. All in all due Uhaul cost me $350 extra because I had to purchase furniture pads and pay movers for the time they were waiting for me. I am very unsatisfied.

Samuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmayne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
4.0

Did a great job thanks @

EARNEST F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
3.0

The location requires you to talk on the phone for 25 minutes to verify information. Also, the parking area in the back of the store was tight.

aaron M. 
Clasificación:
1.0

The entire process trying to get the truck was the worse experience in customer service I've ever encountered. I am calling corporate tomorrow as I would like a 50% refund ASAP.

KEVINANTHONY S. 
Clasificación:
5.0

The 12x6 trailer that I used did not have a tongue jack. It have very difficult for me (alone) to connect and disconnect the trailer from my vehicle. I could not do it when the trailer was full. This created many problems as I did not want the trailer connected all the time. I highly recommend that a tongue jack be added to all trailers.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseline E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle T. 
Clasificación:
1.0

Service was very rude. The truck's gas tank was left on E by the previous user. They said they only could put 25 dollars in it to fill it to half a tank. The 25 only got it to quarter empty and they said they couldn't do anything else.

Ashley T. 
Clasificación:
3.0

Charged me for extra gas

raymond A. 
Clasificación:
1.0

Charged me $25 to clean 2 pieces of paper! I cleaned truck and trailer myself!! Lied about return gas gauge! I put $30 in truck when dropping off to move needle to 3/4 of a tank. Drop off said truck was returned with lees than 1/2 tank

VINCENT ALONZO B. 
Clasificación:
1.0

This was the worst experience I had ever had. Never again

TREMAINEJEROME H. 
No se han enviado comentarios para esta ubicación.

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