Horrible experience! This location was over an hour away from the location we requested (and received an email confirmation ) on the U-HAUL website. The vehicle was not ready for us to safely drive away in when we arrived. We had to remove snow from the vehicle and ice from the windshield. The tires were not adequate for the weather. Making for a dangerous ride to our destination. There was an incident that happened and the person who assisted us was accusatory, when unable to fix the situation he called a towing company to come fix it. Could have called local police department and they would have done it for free. Instead we had to pay an additional $110 before we even left the parking lot!! We reached out to U HAUL. A representative called us back and saidâ€technically you signed the paperwork and had the key in your possession so technically you were responsible for it. When in fact â€œtechnicallyâ€ if they had done their job and had the vehicle ready for us , none of this would've happened!! We were not refunded the full amount of the $110!! If they were not at fault they would not have refunded any at all!! Sad that a respectable company is not willing to make it right.Ronald S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Newport Center, VT 05857
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- 4.5 Average Customer Rating
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Mike is classic Vermontâ€¦ he also knows the equipment well.. I have rented numerous times from here and also dropped one way rentals here frequently. Derby Vt location boycotts trailers so this is the best and most reliable U-haul in the Newport VT area.DAVID B.
Picked on a Saturday early morning and the owner was there with his help (his cute dog), and was very helpful. Thank you sir!Eric M.
Just Excellent customer service.. couldn't do anything better !Richard L.
Yes very polite and overall good at what they do. Made sure everything worked before I left and showed me everything I needed to know as well.Eric S.