I just got my U-haul receipt and I was charged $150 in damages for â€œminor scratchesâ€ that we did not make to our vehicle. We were with the vehicle the entire time of our reservation and no damage occurred while it was in our possession. In fact, the passenger door would make a huge popping noise whenever we opened it, the engine light was on the entire time we used the vehicle, and the battery died while in our possession. When I called the office to seek assistance, they offered little to no help in the matter, saying their recommended roadside assistance would be upwards of 2 hours. They made no attempt to lengthen my reservation on my behalf, even with the necessary repair times, so I extended it myself. Luckily I was able to find a jump quickly, outside of their recommendation. When we returned the vehicle, the attendant quickly dismissed us after turning in the key; however the receipt comment says we â€œweren't presentâ€ to clarify. I gladly would have stuck around for a vehicle inspection had I known my comments were necessary.Curry W.
Shell Gas Station
(U-Haul Neighborhood Dealer)
New York City, NY 10027
(Corner of W 131st St)
- Mon–Sat9 a. m. - 11 p. m.
- Domingo9 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Servicios en esta ubicación:
One-Way and In-Town® Rentals in New York City, NY 10027
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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It was ok to rent their for a quick tripâ€¦ I returned the van early right away like around 6ish pm,and then they going to call me at 10:30pm,saying that I need to return the van.. I hope they don't charge me a extra on my card for their mistakeTineo D.
Took too long to get truck, my bed cover order wasn't what I ordered and I had to pay separate, price of distance ordered was not the price I paid for, previous driver did not fill up the gas tank appropriately. The truck was fine otherwise, it did its job. But please don't advertise a price on the website and charge more once I get to the station.Kira M.
This location provided very poor service. There were no clear instructions regarding the equipment pick up and the vehicles were not located on the premises. The representative was unaccounted for for an extended period of time and was very disorganized and abrasive when he arrived.Stacey R.
They were a great help even though I had to rent the vehicle for at least an hour and broke it back as soon as possible. I really appreciate the service they have thank youJohn J.