I did not know how to check in on the app as i don't use app's the lady in the store did not know what to do when to get another person when i explained to him that i did not know how to use the app he gave me a phone number to call - when i called u-haul after being transferred to the correct area the lady i spoke with was wonderful - she walked me through the entire process. when i finally went back in side the man i spoke with gave me the wrong dolly so i paid for a dolly i could not use. The truck was great it was just that location
DONALD NEWMAN
Valley Liquor & Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napa, CA 94558
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Wi-Fi didn’t work. Unable to complete online process. Overcharged for gasoline refill. Will contact U-Haul separately for refund.
Arougendorf GillisPerson onsite refused to check us in for the truck. He gave us a number to call to check in but no one answered it. I had to call another number for U-Haul to get someone to check us in. Should have taken 5 minutes. It took an hour.
Tim TempelOperator charged me for fuel and a service charge after I dropped truck off and left the facility claiming tank was not refilled to the proper level. I have photos of fuel gage and odometer that disprove his claim and charges of approximately $40. FRAUD!!
Ken SieloffMaybe provide a little less shady service, I literally didn't bring anything into the dirty cabin that I disapproved of in the form and took pictures up so I couldn't have left any trash or gotten anything dirty as I was wearing clean clothes yet they're trying to charge me a cleanup fee. I drove the vehicle about 13 miles & put $25 worth of gas in. I looked at my receipt I just got and they said I left it below the original level which isn't possible because it was below 1/8 and I filled it past that marker. They also are trying to charge me for an extra day when the rental was for 24hrs starting at 11am and I dropped it off at about 7PM the same day. Original Quote: $40 UPDATED COST: $122
Nicholas Alvis