No one there to communicate with. Charged my card on TWO different charges- one for $225.87 and $313.68. Did not discuss these charges with us nor did we Approve. Said I had the vehicle for 2 days longer than when it was returned. AWFUL!!!
James B
Pearls
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Mount Washington, KY 40047
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulI dropped this off at this gas station and I went in to tell the guy that it was here and he just said OK. He never came out to look at it or anything then I gotta call the next day saying that they did not receive the trailer, but I took pictures so I don’t think they were very organized on their end Overall, the U-Haul experience was good though
MICHAEL GOverall great experience but when I got the finally invoice, I was not happy with all the hidden fees. I think there needs to be more transparency when scheduling a rental and sharing all of these hidden fees up front. I was anticipating paying around $220 and I ended up paying $300. Thanks
Ryan DThere was a disconnect between the online check-in system and the actual acquisition of the truck. Although the online reservation claimed that I would be able to pick the truck up whenever, I still had to enter the location and obtain the physical key. I used the online system to get a pick up time outside the regular hours of the location, but when I got there, the employee responsible for loaning me the U-Haul wasn’t present. As a result, the employee who was present had to call the U-Haul employee on a landline phone. Eventually the U-Haul was acquired, but it took some time, patience, and it was not a seamless experience.
CARTER AI was on the phone with your help line for over an hour trying to unlock the lock on the back of the truck to get to the key out. Heather was very helpful, but the lock on the back of the truck was very difficult to open. Had to return back to the store to have the assistant in the store call her manager to come help get the truck unlocked. All together it took me around an hour and twenty minutes to get going.
Teresa C