I had a guaranteed 10am reservation but when arrived they were not opened. Called at 10:07am and they advised was on a recover as they do tow service also. Asked for ETA and told 30 minutes. At 10:55am someone finally arrived. It took another 20 minutes to get truck. The location is very trashy including a terrible odor in the building. I would not recommend this location and I'll never use this location again.
Sherry C
Real Deal Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Vernon, OH 43050
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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YOUR ONLINE SERVICE IS HORRIBLE CAN'T MAKE ONLINE ORDER SENT ME TO PICKUP LOCATION NOT EVEN OPEN CUSTOMER SERVICE WAS DOWN RIGHT RUDE
James SThe office was very unorganized. The printer ran out of ink and there weren't replacements on hand. The employee helping me was not able to produce a receipt, either in the office or through email. A lot of small things adding up to a sloppily run organization. The trailer lights did not work and the employee made no effort to fix the problem.
James KI am being charged for a dolly rental and it was never put on the truck.
Calvin MGood customer service. All charges explained, no surprises.
george h