Was an horrible experience. Give us a 15" even if I ordered a 20". I was on phone at 7am because I cannot log in into my account for start my trip but the support applicatif agent do the minimum and didn't take my problem seriously. Finally it was a major outage and I was able to take my truck around 10am without all my previous order inside the truck. No promotion was applied to not be able to give me what I suppose to have. The manager and the garage's employee was really nice, this is the only good thing I have to say. Didn't recomand at all your company.
eve p
ENE Auto Vente Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Montreal, QC H4K1M7
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
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- 3.5 es la calificación promedio de clientes
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Nothing about the location but I could not use the app to pick up the truck, I had to use a browser. The app, should be more intuitive. I wasted at least 15 minutes to be able to get everything going. Thank you, -ck
CHRISTIAN KThis is the second time in a row I have had a bad experience with UHaul (I always give people a second chance). I reserved a van for pick up at 8am with mobile check in. When I arrived and began the check in. Your app said it was manual check in and I had to come back at 9am because the station was closed. So I came back. I was just 2 minutes late and the guy at your station told me to hurry up because he had to leave to do other things. When I arrived, I explained what happened - that I had arrived at my reserved time and done everything I was supposed to do. He got angry and blamed me for delaying him and got upset because I didn’t sign in by mobile and pre-populate all the information. Also, the van had a check engine light which concerned me. Your guy acknowledged this but said it was ok to drive. I had no choice given the moving work I needed to do. The rest of the rental experience was fine - driving the van, returning it by mobile and dropping the keys. Since this is the second terrible experience I have had, I decided to never use uhaul again. I told family and a few friends already what happened and told them to avoid uhaul because of the bad service and risk. Just yesterday, I had to rent another van. I went to Enterprise. They were very nice and helpful even helping me beyond their office hours.
Michael CVery easy and friendly transaction. Van I rented was clean with only 6000km on it. I highly recommend that you pre-check in and upload photos of your drivers license to expedite the process. Took me literally only 5 minutes to get the keys.
Constantinos SAméliorer encore plus l"entretien à l' intérieur de véhicule
Doko B