The process to pick up was very slow. There was trouble with the process because the truck had some issues and had been taken off the rental availability. The trucks air conditioning did not work properly which was an issue as it was very hot out. We filled gas to the 3/4 mark but was still charged extra money for gas.
Cheryl B
Delray Art Framing and Collectibles
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Middletown, OH 45042
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulJohn is the best!
Leslie EJohn is so nice and his equipment is in top shape. I will never rent another U hale van form anyone else. Thanks John see you next time!
Connie MThis was an “authorized dealer” who I believe lives at the store location..we opted for a self check out process for picking up our truck, yet the truck wasn’t prepared. First, we couldn’t get cell reception in this area making the app useless for check out, as we fumbled through a slow checkout, we were met with having to call the authorized dealer for the keys, making it not a self check out process. We explained what was going on and the guy was still confused saying we didn’t have a reservation.. because we didn’t, we already checked out through the app.. we just needed our equipment and keys. He finally figured out that we needed keys and still seemed very confused about which truck was needed and continued to attempt to correct us and talk over us even though we already verified the truck number and just again, needed keys and equipment. Once we finally landed on the same page, he opened the back of the truck for inspection but the dolly and appliance dolly were not in the truck which was another ordeal. The app asked for us to confirm details by taking photos and the guy was snapping at my wife telling her to just take pictures in our gallery and to leave. Very rushed, rude and just a frustrating experience dealing with another subpar authorized dealer who seems very put out by having a customer.
Amie RWonderful experience. Folks were friendly and very efficient. Would do business with them again.
Tony M