The Location is really weird. The trucks are parked between old cars; it makes the check-in process way harder than it should be, and even more so if there's a U-Haul location 1 block from that "garage".
Antonio D
Mesa RV and Boat Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Mesa, AZ 85201
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulThis was a very dirty lot, very small lot in a very sketchy part of town that had had no space for the truck we returned. It only had two small parking spaces and those were taken with small uhaul trucks. There was a locked fence with all kinds of junk and junk cars behind it that had the uhaul key drop box and a QR code on the sign to scan for the return of a truck. The QR code did not work. We called customer service to try and have them check in the truck and they could not so we asked for a supervisor. We weren't leaving the truck without getting some sort of confirmation of return. We were told a area person would drive by within the hour and verify the truck was there and contact us. We spent a very long time on the phone with trying to get help with this return. We were told the QR codes don't work so I don't know why Uhaul sent us to this location for a drop off. We weren't leaving the truck without verification that it was dropped off and Uhaul customer service was not very helpful. Once we got the supervisor on the phone, she was able to help us. The lot we left the truck on had a auto shop on it that took up the whole parking lot and no one spoke English. I followed in my car to pick up my husband and the car barely fit on the lot and they were upset that we were even there.
ROBERT RKind of a sketchy area. As long as you pick up during the daylight you’ll be fine.
Tamar GI was very happy with a gentleman named Joe or possibly Joey who was very helpful in taking care of me needs. He walked me through everything and took the time to help me with getting my rental straight. When I returned he helped me again with a caring positive attitude. Upon returning I had a billing issue and he immediately helped me resolve it. Excellent customer service which is very refreshing and uncommon these days.
stephanie GHire customer service representatives like Amanda W., you can't go wrong in doing so.
William M