There was no key drop or signs for where to park the Uhaul. There was no business name or address on the location. The only clue was one tiny Uhaul sign. There was no employees on site to help.John B.
Disiena Paint & Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Melrose, NY 12121
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- 5.0 Average Customer Rating
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Actually maybe lend me the dolly i paid $10 for and never got.Scott M.
Get better customer service representatives on the phone. Both locations were of great help and managed to help me solve a huge nightmare mess but your on phone rep was rude, nasty, total disregard for me and my problem and even had the nerve to call me a liar thinking I wasn't listening. This was the worst experience I have ever had with Uhaul, and that's say something considering how often I have bad experiences with this company.Edward G.
This was listed as a 24hr drop location. When I arrived, there was no sign, no drop box and it looked like they were out of business. I called the phone number for the drop location listed on my contract and received a recording that the telephone number had been disconnected. I called the main Uhaul phone number and they were no help at all. They gave me the same number on my contract. I told them it was disconnected and encouraged her to call it herself. She put me on hold as she called the number. I was on hold so long that I was transferred to the central "leave a message" line. I decided to leave the truck (locked up of course) because I did not want to incur additional mileage. I had to take off work the next day to drive back to the location, speak to someone and give them the key. They told me I should have just left the key in the unlocked truck. That would have been majorly stupid of me to do. This looked like an abandoned site, with no signs or other Uhaul truck around. I would have been liable if the truck was stolen. Horrible service from both Uhaul and this location!Ronald L.
The lady was incredibly easy to work with and very friendly! 10/10.Alex B.