Just fix the air conditioning.
Nickolas Reed
Valero
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marietta, GA 30062
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Customer Reviews
- 4.0 Average Customer Rating
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Dirty interior…old ashes in drink holders.
jack womackI have already talked to customer service about this experience and I have several complaints. First, my pickup location was changed and was an hour out of the way, as compared to the original pickup location being 10 minutes from home/work. Upon arrival, I had to go into a gas station. The gas station clerk handed me a phone and I began talking with a gentleman. There was a language barrier and a lot of background noise on his end making it difficult to communicate. He made me aware that there was not needed equipment at the location that I needed to purchase. He starts going over the charges with me. The total was $200 more than what my Uhaul app stated. I also asked for a military discount. He said for that I’d have to talk to customer service, so I called them. Customer service told me I’d have to talk to the store. However, I was not at a store, I was at a gas station. After some time being tossed around on the phone between one customer service rep to another and making absolutely zero headway in fixing this, I go back to the gas station attendant to retrieve the phone to speak with the gentleman again. I pick up the phone and he says to check my email. I open the email and I am looking at the contract, WHICH I HAVE NOT AGREED TO AT THIS POINT, signed and dated for me. All of that said, I am looking to get my money back. The drop off in Wake Forest, NC was incredible. I told them everything I just stated and they told me I should get a full refund as everything was done wrong at the Shallowford Rd location.
Evan DiFrischiaU-haul app stuck at step upload image
Dong TranYou can be sure the gas gauge is correct.. we took the truck at a full tank, drove a total of 31 miles, and when refueling had to get it in 7.1 gallons. That is less than 5 miles per gallon. In other words, the truck was not full of gas when we e received it.
Darren Armstrong