Comentarios del cliente para Valero

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Valero

Grado total:

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Laura S. en

Grado:

The renter did not walk the vehicle with me on checkout and I missed noting a few things because I was in a hurry so then I had to spend time calling and reporting the probes as soon as I got to my destination

Jessica W. en

Grado:

El cliente no dejó un comentario.

Tyler W. en

Grado:

Make sure reserved uhaul is actually available. Had to settle for a much smaller truck even though we had a reserved truck for about two months prior to the day we needed it. No one called us to tell us the truck was not going to be available . Was sent to this location last minute, which was completely out of the way, and still did not receive the truck we were promised. Maintain trucks. Fix breaks. Transmission slips. Truck was filled with about 8 open bags of moving blankets. Very unsatisfied and made my moving day significantly harder and more stressful. Will not use uhaul ever again.

Alan M. en

Grado:

El cliente no dejó un comentario.

DAVE Z. en

Grado:

El cliente no dejó un comentario.

Keriann J. en

Grado:

El cliente no dejó un comentario.

Laura T. en

Grado:

El cliente no dejó un comentario.

Lan N. en

Grado:

El cliente no dejó un comentario.

Zachary J. en

Grado:

Better phone etiquette would be nice.

Lynsey H. en

Grado:

Very informative staff. Helped to fill it up with gas to the right amount.

HEIDI S. en

Grado:

El cliente no dejó un comentario.

brian s. en

Grado:

Cool dudes running the establishment.

CHIBUZOR U. en

Grado:

Truck was old and in very terrible shape. Almost felt like it was gonna break down at any point.

sonya f. en

Grado:

El cliente no dejó un comentario.

TRACY K. en

Grado:

I reserved a truck a month ago. It wasn’t where I ordered from. I had to go to another location - they said they had my reservation, but no truck. I went back to the place I made my reservation and the store owner called uhaul for assistance. Within 15 minutes of his call for help, the other location miraculously found a truck for me! I had to go back again to get the truck. It was very frustrating because I made a reservation, got a confirmation email, called on Thursday evening to also confirm. What a lot of running around. It was so unorganized.

Kostas D. en

Grado:

El cliente no dejó un comentario.

Nick T. en

Grado:

Difficult to reach on the phone, customer service was lackluster, and the rep did not help hook the trailer up or test for brake lights, etc as the UHaul reps typically do.

Jason R. en

Grado:

I booked this truck because I had a moving company tell me I needed one in order to have my items transferred into a truck that can enter into my subdivision as opposed to their 18 wheeler. I originally had my pickup time for 6 PM on Sunday but did not pick up the truck until 9 PM on Monday due to the moving company changing their times on me at the last minute. When I asked the store owner if I could have my time changed since the truck was still on the lot and not moved, he laughed and said you have to pay for another day.I drove a total of 3 miles and was charged $100. I've used Uhaul quite a lot in the past but due to this experience I do not see myself renting from here again.

tequilla y. en

Grado:

El cliente no dejó un comentario.

BO S. en

Grado:

Nothing to improve.

John C. en

Grado:

El cliente no dejó un comentario.

diana c. en

Grado:

Fellow East Cobbers please do yourself a favor and stay away from this UHaul. Not customer driven, arrogant and will treat you like crap. this attitude does not belong in East Cobb. My wife rented a truck at 5pm. Due to delays we extended the time by an extra day. We were told it was promised to another party so we were told to deliver it by 9am the next day when we had until 5pm. They had booked the truck without having it. We were not credited for the early arrival and had to jump through hoops to get it there at 9am. We were dismissed by the owner of the gas station and told we should have known that we couldn't extend that particular truck another day. All the other trucks were okay to extend but not this truck. Avoid this place like the plague.

David J. en

Grado:

This was the easiest U-Haul experience I have ever had. Very easy.

Michael M. en

Grado:

El cliente no dejó un comentario.

Eric S. en

Grado:

1. We ordered a dozen furniture blankets but the store only had 3, which was a problem. 2. We contracted thru U-Haul for a pair of moving helpers to assist us. They were to load the furniture at the seller’s home and then unload at our storage unit. The mover texted me for the address the night before, and all was good or so I thought. We asked they be here at 10; I got a text the morning saying he accepted another job. So, we were on our own. No notice. Mover later texted he’d be willing to come later that day. The seller only had that specific time available to load. I am recovering from (2) heart attacks and needed the help. Come on!!! I wound up calling friends and enlisting the seller and his wife to load. REFUND Please Never again.

timothy w. en

Grado:

Only one person working and he was also running the gas service station. At busy times, such as around Christmas, they should have more people working.

Connie A. en

Grado:

Truck was all muddy inside. Didn't have enough blankets. The blankets I did get where damp and musty. Had to dry each blanket before using.

James S. en

Grado:

Put a uhaul sign somewhere on the premises

Joshua T. en

Grado:

Be there to help your customers hook up the trailer or at least leave instructions.

kevin j. en

Grado:

El cliente no dejó un comentario.

JAMES h. en

Grado:

Our paperwork was given to another customer so we had no paperwork to sign. Our concern is that information such as our credit card, drivers license, home address, etc. was on the paperwork. We were assured that it was not. Only hope this is the case!

Joseph Y. en

Grado:

This location provided no assistance attaching trailer to truck/hitch. I had to do everything myself. As a first time user, this was very frustrating and time consuming. The fact that I needed to be somewhere 1.5 hours after the scheduled pick up time (which seemed like plenty of time when I made the appointment given that the place I needed to be was only 10 minutes away) and that I was late for that only exacerbated the matter.

Beth W. en

Grado:

The back of the truck had not been swept out, the floor was full of sand/dirt. But the rental process was efficient, and location convenient.

David Randy P. en

Grado:

El cliente no dejó un comentario.

Betty C. en

Grado:

This is an active gas station walk in customer back and forth. The station operator had us wait while he took care of those customers. Not friendly at all.

Warren R. en

Grado:

Friendly staff.

Chet H. en

Grado:

I booked the reservation 30 days in advance at a nearby Ace Hardware. The day before I needed it, they did not have one and sent me to the large U-Haul store on Hwy 92 in Woodstock. Woodstock called me and said they did not have a truck and sent me to this Valero gas station. Gas station clerk had to deal with me, lottery customers and gas/food customers. However, overall not too bad. After 6 years renting a 26' truck, I sure would like to get one of the new 26' Ford Triton V-10 trucks the next time.

Kelly S. en

Grado:

El cliente no dejó un comentario.

JOE B. en

Grado:

Operated at a super busy gas station with one worker trying to handle gas and lotto tickets. Last resort 24/7 location

Ellen P. en

Grado:

El cliente no dejó un comentario.

Ida Rollings L. en

Grado:

Truck had broken Christmas ornaments, a piece of a bed frame, and rice all in the back. I had to clean it out before I could put anything in it. Also, personal items (jacket and jump drive) were left in cab. Obviously, nobody checked it when the previous user returned it. The location and simplicity of check-out and check-in were positives.

Roger H. en

Grado:

El cliente no dejó un comentario.

Carl C. en

Grado:

Very friendly, quick and easy.

Jennifer C. en

Grado:

Rental was reserved for 11am and we came at 12:30 and it wasn't ready to go. Owner is not very good at working Uhaul's softward and he was understaffed at the gas station so the pickup took 30 minutes. Would never rent from this location again.

Jennifer B. en

Grado:

Update systems faster - he had to reset 2x before my reservation showed in the system.

David D. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

I know these guys at this location. Great guys.

Mia H. en

Grado:

The customer service we received was awful. I rented blankets for our move and we were told he didn’t have any at this location. When we went outside we saw in another truck to see many blankets. I was refunded for the blanket charge, but that still didn’t help the fact I had no moving blankets for the move. The man at the register tried to charge me twice and I had to explain multiple times I had already paid. I would not go back to this location.

Clemmie S. en

Grado:

I made reservations using my cell phone and inadvertently selected blankets and a dolly. What I wanted was the truck and a appliance dolly. I was forced to pay for blankets and a regular dolly that I never received. I am not happy about this situation and want U-HAUL to refund the charges for the blankets and regular dolly that I did not receive.

Aeshia B. en

Grado:

El cliente no dejó un comentario.

TIMOTHY D. en

Grado:

El cliente no dejó un comentario.

THOMAS C. en

Grado:

El cliente no dejó un comentario.

Aeshia B. en

Grado:

El cliente no dejó un comentario.

KAZEM M. en

Grado:

El cliente no dejó un comentario.

Steven Charles O. en

Grado:

Great service and experience. Thank you.

Tiago D. en

Grado:

El cliente no dejó un comentario.

Christopher T. en

Grado:

Have the vehicle gas level on FULL instead of the customer having to return it to an estimate amount when picking up the vehicle.

charle m. en

Grado:

These people refused to help me with the equipment rental wested my time this happened upon pick up and drop off l will never rent any equipment from this location again. They should not represent Uhaul company

Marshall B. en

Grado:

Need a dedicate person for check out

Jacob M. en

Grado:

Vehicle dash lights did not work. I also could not control the interior light as a result. The cigarette lighter shorted my radio broadcaster. The tail lights were out on the vehicle (which I only know thanks to a kind police officer). I had to drive with the cabin lights on to see how fast I was going which is quite dangerous at night and it was raining outside. Service at the front desk was abismal. I would like some money for my radio broadcaster since it's fried now.

KAZEM M. en

Grado:

El cliente no dejó un comentario.

Hector B. en

Grado:

I used the truck for 4 hours the gas meter was not full. I drove 22 miles and return the truck. the attendant told me to fill in full the gas tank. I did an oh surprised for 22 miles I have to pay 8 gallons of gas????? Give me a break!!!!!

Brent K. en

Grado:

Easy rental process.

Dennis B. en

Grado:

Truck rear right tail light is out. The pick up system told us we were good to go and then somehow malfunctioned and cancelled our reservation after we left with the truck.

Deon T. en

Grado:

El cliente no dejó un comentario.

Bill B. en

Grado:

El cliente no dejó un comentario.

Barbara M. en

Grado:

El cliente no dejó un comentario.

Ronald F. en

Grado:

VERY FAST CHECK IN

Michael A M. en

Grado:

Yes, the vehicle was clean. No, it was not well maintained. - The brake pedal is so soft that unless very careful the accelerator is pressed when braking. VERY DANGEROUS.

Katherine P. en

Grado:

El cliente no dejó un comentario.

Sara M. en

Grado:

Owner/service people could not speak English nor could they assist with the check in process.

Michelle M. en

Grado:

El cliente no dejó un comentario.

Robert R. en

Grado:

Only had 1 trailer - need inventory

William R. en

Grado:

El cliente no dejó un comentario.

Thomas F. en

Grado:

There were no furniture pads in the truck, and the truck had a fair amount of wear and tear. But it met our needs, and the process went smoothly.

Bridget B H. en

Grado:

El cliente no dejó un comentario.

Marla Backer B. en

Grado:

El cliente no dejó un comentario.

Rohit S. en

Grado:

El cliente no dejó un comentario.

Robert Garner M. en

Grado:

El cliente no dejó un comentario.

Joel S. en

Grado:

The guy did not want to give me a receipt and I had to wait 15 minutes to get one as he was too busy with convinent store transactions

Todd N. en

Grado:

I normally use one location when I rent U-Haul. This is the first time I have used this location and I have to say, I probably won't be back. The inside of the truck cab was dirty, the person in Valero was not sociable, and did not act like he even cared that I was there to rent.

Roger J. en

Grado:

El cliente no dejó un comentario.

michael Lee m. en

Grado:

Why do you charge for both mileage, and then Ask people to fill up the truck. Why is this not a duplicate billing ? $. 114 for a 3 1/2 hour rental is too much. I will take my business elsewhere, so sorry because you are close and convenient

Benjamin F. en

Grado:

El cliente no dejó un comentario.

Charles L. en

Grado:

Why register on line if you have to go through all the information again with the person at the pick up site???

Fritz M. en

Grado:

El cliente no dejó un comentario.

ERIC B. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

Store manager came off angry and almost sent me to another location because he did n't want to except my trailer.

Niranjan K. en

Grado:

El cliente no dejó un comentario.

Angel E. en

Grado:

They booked too many people for the same truck expecting it to be returned before 24 hours. I was allowed to keep my truck so it worked out for me but not for someone else.

JUDY R. en

Grado:

El cliente no dejó un comentario.

MIKE A. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

Liberty P. en

Grado:

El cliente no dejó un comentario.

Brandon Charles D. en

Grado:

El cliente no dejó un comentario.

Oren B. en

Grado:

1. Trash in the cabin from previous customer. 2. I was not informed about the gas refill. 3. Attendant not particularly helpful.

James H. en

Grado:

El cliente no dejó un comentario.

Ken B. en

Grado:

The worst experience ever! This place should not be allowed to rent out Uhaul equipment. First, it is a convenience store. Second, the person spoke very little English. Third, the connection kept disconnecting. I spent 40 mins there and filled out the form three times with most of the work myself as the person was checking out the store customers buying cigarettes and 5 hour energy bottles. Do I need to say any more?

Gordon L V. en

Grado:

El cliente no dejó un comentario.

LISA Holcombe L. en

Grado:

El cliente no dejó un comentario.