I had accidently locked my wallet inside the cab of the truck when we dropped off the rental after hours. Upon realizing this, I called to facility (as their website indicates 24 hour service. I expected a voicemail and left a message however received no call back. I decided to drive back Monday morning and at approximately 8:45 an attendant arrived and I was told that 'WE opened at 9:00'. I told her that I left my wallet in the truck. She went inside her office and I then waited 15 minutes before she unlocked the drop box to open the truck for me. Not exactly what I would call great customer service . Would you ?
David G.
Tug Away Towing & Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53711
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Latrina F.The women who helped us was incredibly helpful!
Jennifer S.No clearly marked places to park the truck
Katlyn D.I had to call 4-5 separate times to get someone to actually help me. First my reservation was put in for the wrong time. Then, I asked for a different location and they gave me the one on Washington instead. Then as I was picking up the truck through 24/7 truck share it said there was an error. First time I called I got told that the person could do nothing and got transferred to the 24/7 truckshare support and then no one answered and said to leave a voice mail since they are not open. After that, I called again and talked to a lady and she stated that my card was declined for the payment which made no sense because I had the funds. I was transferred to a customer service like. Third time I called I got a lady who stated that the location I was at did not do 24/7 truckshare even tho the sign on the building and the owner stated they did when they called me the day prior. She then stopped talking and just transferred me without saying anything to a line that no one picked up. Finally I had a guy pick up and know what he was talking about. He stated that all of the things they told me was false information. He stated that my payment went through, that the location I was at was a 24/7 location, and that I just needed to refresh the page. Finally after all of that I got it finished. It was very frustrating because originally I started walking at 7:10 to the location in cold icy Iowa and around at 7:20. I was told by one of the representatives that I should just walk back home instead of waiting so I did that. By the time all of this was taken care of instead of it being a fast and easy pick up it took about an hour. Overall I was not pleased with my first time picking up with 24/7 truckshare.
Anthony F.