Customer Reviews for Tug Away Towing & Services LLC
(U-Haul Neighborhood Dealer)

9 reviews

1002 S Whitney Way   Madison, WI 53711

(608) 834-3068

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(608) 834-3068

1002 S Whitney Way
Madison, WI 53711

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people was very great at this location

jerry W. 
Rating:
5.0

Customer did not leave a comment.

steve H. 
Rating:
3.0

No one there. Phone mailbox full. Had to leave keys in outside mailbox. Install a drop box.

Patrick C. 
Rating:
5.0

Will definitely rent from this location again

Latrina F. 
Rating:
5.0

Polite, personable people owning / working at the pick-up location. Would use them again.

Patrick O. 
Rating:
2.0

1. U-Haul sign was very small and difficult to see from the road. At first I drove right past the location because it did not look like a typical U-Haul location. 2. Drop-off box was not clearly marked. We walked around the building to make sure this was indeed THE drop-off box, but we were not really sure. 3. In order to verify we were indeed using the correct drop-off box, we called the drop-off location's phone number, got a voicemail, but could not leave a message because the voice mailbox was full. 4. The drop-off box we did eventually use for our keys (black mailbox to the right of the entrance door to the building) was not secure (i.e. not locked). (There were many security cameras on the property... but I was still concerned with leaving the keys there).

HANS V. 
Rating:
2.0

There is no drop box. Just a mailbox that is not secure. Anyone could grab the key and take a truck.

Katrina W. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
1.0

Dropping off the van at Tug Away Towing & Services was not a pleasant experience. Location was not the most inviting and the person I spoke with on the phone to confirm the return was confusing and rude. At first, they said to drop off the vehicle there, but then the owner (who was not physically there) demanded I take the van to another drop off point. However, I already gave the employee (a mechanic) who was at the drop off point and they told me they will take care of the van. Apparently, they can only accept one truck at a time? That is absolutely absurd! There was another moving van there, but if they cannot handle more than one drop off, they should not be a drop off point at all! The mechanic was the only decent person of this whole experience. I was absolutely disgusted with this experience and the customer service and would not recommend this location to others.

Michael F. 
No reviews have been submitted for this location.

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