You need to stick to the quotes you give customers. Had to drive 60 miles to pick it up and after I dropped it off you charged me over $400 for going over the estimated mileage. It's not like a person joyrides in a 20 ft truck. I stayed on the route and highways accordingly.
Joseph M
Honey Badger Towing And Recovery LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Lusk, WY 82225
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Needs to have more available parking and maybe get some help to run the Uhual side. No one there to assist in understanding hooking trailers so you better have some help with you. Joe did help unhook the trailer from the pickup, after I struggled trying to lift the tongue . His business is more of a towing service.
ROGER GTo start I made my reservations for the 20ft U-Haul and car dolly on May 11, 2024 because we were moving to a different state on June 29th. On June 27th U-Haul called my husband to say they overbooked and cancelled our reservation and they did not have any available trucks for a 400 mile radius. I then called them to say it was unacceptable after going to the place we reserved the truck and car dolly only to see they are full of trucks and dolly’s including 2 the size we had requested and being told that they are for local use only I then asked why did they take my reservations then knowing we where moving out of state. He said because that’s what he does takes reservations for U-Haul. I called U-Haul and was told several times they are sorry and there is nothing they can do. Again I told them that it is unacceptable that we are moving and had to be out of our house by July 1, 2024 I was told I needed to calm down and not to worry they will get me a truck when the next one might be available in a few weeks. I let her know once again we had to be out of our house by July 1st and we would be homeless at that time and no place to store our stuff . Again she told me to calm down. This just made me even more angry! We tried everything along with hours on a phone trying to have them find us a truck or find one ourselves, only to finally get a broke down 15ft U-Haul and car dolly (we had to fix the car dolly one of the straps was broken) good thing my husband noticed that could have been bad! Then we had to travel 5 hours round trip to even get the truck and dolly. When we needed to be loaded and leaving the next day. Because the truck was way smaller I had to leave behind so many of my things!! We stayed up all night praying we would get done in time to leave. We barely made it. I will not recommend U-Haul. Oh and they did give us a discount as they called it. But it was just the difference in price from the 20ft truck to the 15ft truck. Thanks but really no thanks, U-Haul for the added stress of moving and having to leave so much of my stuff behind!!!! Beyond Mad!!
KEVIN HHow about not overcharging me for this trailer. 60$ for 8 hours WOW! Your advertisements everywhere say 19.99 per day and yet I use it for 1/3 of a day and get charged 60$ smh, U-Haul has gone to crap, used them for years, will be looking for an alternative in the future! The guy that helped me was great, the company 👎
Camerron MGuy was sleeping in his camper. Told him we were on the way. He said we signed up for 24/7. Waiting for him to wake up. Then he struggles to even get us checked out. U-Haul made us drive 1.5 hours out of the way from Casper our move week to get the 26 footer from Lusk. Poor communication. Poor quality. It appears these other locations are just people wanting some side money but don’t really care about their quality of service.
Mark E