Improve customer service. My reservation originally was cancelled by uHaul because they couldn't get a 26' truck even when I reserved it 5 days in advance. If it weren't for me calling uHaul in Friday, the day before I was supposed to get the truck, I would have shown up to the location and would have been left with no truck to move. This would have been catastrophic for me as my wife and I had requested the weekend off to move. Each time I called uHaul, my average wait time was 22 minutes. I'm so thankful I don't move a lot.DARIN M.
Moving Truck Rental in Lubbock, TX at A Storage Place
(Distribuidor de U-Haul del vecindario)
Lubbock, TX 79424
(Slide Road at 114th Street)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Lubbock, TX 79424
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
would have been nice for the person working there to offer to hook up the trailer for me.Scott F.
Check engine light was on when I picked it up. Office personnel said the engine light was on from previous renter and had no problems. Engine was idling rough but gladly I made the 320 miles to home without any problems.DANNY B.
Truck was not clean, doubt it was even sanitized. Debris and drink cup behind passenger seat. Truck DID NOT have 3/4 tank of fuel (less than 3/4/)JOSEPH W.
Pick up was easy and convenient for me !Gerardo N.
They ended up giving us a smaller size truck then what we requested. Then when I got there they then informed me they didn't have the appliance dolly I ordered. So had to rent one from Home Depot. They were nice and understanding when we were 20min late though. Tiny parking lot and unsure how you would return a truck after hours though!Christopher C.
This is the second time I rented from this place! I should have learned my lesson the first time but it is convenient to my home so I tried it again! The personnel are extremely rude, without compassion, and do not consider the customer! I will NEVER rent from them again and this is a very bad image for uhaul! I picked up a truck at 4:00 and the office personnel selected for me to have it back by 9:30 the next morning (at the time I picked it up, I was agreeable ) however, the next morning, some last minute things came up and I needed to be a little late (10ish) I was told that was not acceptable and that I had to have it back at 9:30am or I would be charged!! I thought I rented the truck for a 24 hr period but she informed me that someone else was coming to pick it up!!! So I rushed and got it there by approximately 9:35! I believe that someone is overbooking and renting trucks on other customers time! Now that I have gone over this again in my mind, I am appalled at how I was treated! Please understand, I use uhaul at least 3-4 times a year but, perhaps, I will rethink that! I don't like to be bullied!poni C.
I had no idea that I wasn't returning my uhaul to an actual uhaul store. They had a tiny trailer out by the street, but otherwise it felt very odd to drop off the truck at a storage facility. Plus when I dropped it off, I asked for a receipt and the lady said I would get one in my email in about 2 hours when she entered it in the system. That was very unsettling. About 4 hours later I got a call asking when I was going to return the uhaul and I told y'all I turned it in several hours ago- but apparently the lady still hadn't entered it in the system yet. I don't like leaving without a receipt. Especially when I'm not leaving it at an actual uhaul store. That experience was a little frustrating and made me very uneasy. It worked out though.shelley H.
Gave me a trailer with a busted hitch standBrandon K.
The office staff was not exactly the most helpful nor friendly person.KELLEY H.
We were told to bring the truck to the central Lubbock drop off and it wouldn't take the truck, not very pleased with that and then being charged for the extra miles. I won't be going back there.Angela M.
please be open on the days that you have on your website for drop offJEFF F.
No comment, I just won't rent from there again.Alfredo A.
Wiring extension for lights not provided, had to buy before I could safely use the trailer. Inaccurate information provided for return. Cost me an extra days rental.JEFF C.
I am not happy y'all charged us 200$more dollars for siding going over the mileage and we didn't I want to talk to someone about a refundPARIS P.
check the vehicle that is leased before the customer arrives to pick up. the check engine light was on when i started the truck and then i had to switch it out by driving to the next closest location. This caused me to get delayed by 2 hours.Olga L.
A charge of $14 for SafeMove was added to my bill, but I didn't request it.The Customer Service rep was extremely professional, nice, and cared to help me immediately. Trey Bolton, the Area Field Manager, also emailed me quickly to resolve the issue.I am, as always, very happy with the service and will always use U-haul!Jonathan S.
Jim at this location was the rudest person I've ever dealt with. I will be making a formal complaint against this location.ROBERT J.
Very good service a great person to work withvirgil F.
I dropped iff on 51st st,Annies Atic,very nice people!Jan S.
Great customer service!!Jill G.
Very friendly, awesome instructions on when and where to drop the truck off and no issues whatsoever!ALECIA W.
all went good!Chris P.
All is well. I am very grateful to the guy at A storage for working with me and being flexible and supportive. Also many thanks to Brittany at the UHAUL TRAFFIC center for helping me to resolve issue.Zainab A.