Customer Reviews for A Storage Place
(U-Haul Neighborhood Dealer)

230 comentarios

11209 Slide Rd   Lubbock, TX 79424
(Slide Road at 114th Street)

(806) 589-2013

Horario

  • Mon–Fri
    10 a. m. - 5 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(806) 589-2013

11209 Slide Rd
Lubbock, TX 79424
(Slide Road at 114th Street)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    10 a. m. - 5 p. m.
  • Sat–Sun
    Cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was professional

Danny T. 
Clasificación:
2.0

A gate code was required for after hours drop off but was not provided. The U-Haul app wasn't helpful.

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

I would recommend this storage facility, as the customer service person at this particular drop off location was very friendly, courteous, and helpful, but again, because of the unsafe issue with all four tires being bad and having to replace all four tires on the car carrier and losing half a day of travel because of this, I don't feel very confident in renting a Uhaul again or recommending Uhaul rentals to family and friends.

deanna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri B. 
Clasificación:
2.0

staff was nice but the truck was filthy, and it did not have a lift. I also left the truck with 3/4 tank of gas. Can I get a refund on that? There was only a 1/4 tank to start out with.

Beverly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
2.0

Tiny parking lot made returning my trailer after hours extremely difficult proposition. They are a storage facility…not a rental yard!

David A. K. 
Clasificación:
1.0

Be punctual. We were told to report at location at 9am and no one showed up until 10:30am.

Thomas F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jocelyn G. 
Clasificación:
2.0

24/7 pick up not available. Dolly was requested/reserved online, but then was told that they were out of dollys, so had to scramble to find one elsewhere. Despite this, they attempted to charge me for both a dolly they didn't provide and blankets I did not use. Additionally, the truck was not clean when I picked it up. There was a sticky garbage bag, empty bottle, and old lock in the cab, and the blankets in the back were not zipped up, so one had ended up on the floor. Covered in scratches, steering wheel was very worn and drove straight only when the wheel was turned about 40 deg clockwise. Definitely seemed like an old, somewhat junky Uhaul they did the bare minimum for. Got the job done, but can't say I was impressed haha.

Braedon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Returned early and still charged for full time

Jordan B. 
Clasificación:
3.0

The drop off was supposed to open at 9:00. Nobody arrived until almost 9:30. Then they couldn't find my reservation.

Keith W. 
Clasificación:
4.0

Drop off was difficult, needed code to get into property, and had misplaced the card. Luckily, there was someone there that had a code. Tight spaces to hitch and unhitch trailer

Rick E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herman H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan D. 
Clasificación:
1.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Manager was cool as fuck

Kayla G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joey M. 
Clasificación:
3.0

Location is way too small for a truck drop off! You need a separate parking lot or something for this process.

Clifford B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista P. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
2.0

Limited space or poor use of space to hitch a car carrier. Person on location did not know how to load a car and secure it. Thankfully a customer arrived, returning equipment, who did. There is a huge lot in back that should be used instead of everything sitting right on Slide Road, a very busy highway!

Marcia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sam C. 
Clasificación:
1.0

The rental location was closed, even though I arrived on time. The staff person was nearly 30 minutes late in arriving. As such, I got a late start.

Wesley C. 
Clasificación:
5.0

Make sure ac works for one way use customers

misty G. 
Clasificación:
2.0

Personal not at sight to do business during business hours

Michael D. 
Clasificación:
5.0

Amazingly quick service. I'm and out in record time. The fastest I have ever experienced. The young lady that assisted me was on point and worked with a sense of purpose.

Alfonso R. 
Clasificación:
5.0

Excellent service and friendly.

George M. 
Clasificación:
5.0

Nothing that I that I know at this time.

henry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall D. 
Clasificación:
5.0

Very helpful, easy to find, was able to explain everything to me and assist in every way.

Adan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

Clean inside of windows occasionally.

REAGAN S. 
Clasificación:
5.0

No issues.

Frank B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CRAIG B. 
Clasificación:
5.0

Awesome location and easy to work with

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN I. 
Clasificación:
2.0

Make sure your renter representative go out do a walk thru or make sure equipment is ready for pickup. Not washed fuel wasn't right and no walk thru before leaving.

LARRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAKOTA C. 
Clasificación:
5.0

Office was clean, staff was friendly! As easy to drop off as it was to pick up! Thank you!!

DEREK J. 
Clasificación:
5.0

The young lady who returned my rental was extremely polite and professional. What more could you ask for? ¡Gracias!

DEREK J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

estella F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

UPS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blu B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D. 
Clasificación:
3.0

El cliente no dejó un comentario.

SAMMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEDORE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

REBECCA A. 
Clasificación:
1.0

Did not have what we reserved they discounted it but the return place charged us for the difference and were rude.

Devlin H. 
Clasificación:
3.0

There really is no big enough space to accommodate a 26' U Haul truck. I returned truck on a Sunday so no one to talk to.

Porfiria M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERNESTINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

roger K. 
Clasificación:
5.0

The location was GREAT! However, this is the second time I've had trouble with the app. It kept asking me for the picture to verify the mileage and gas levels and even after allowing access through my phone, it wouldn't advance to snap the photo. Tried rebooting. Tried uninstalling and reinstalling... same issue.

Gilbert C. 
Clasificación:
3.0

The oil looked like it had not been changed in s while. The windshield wipers ripped during a rainstorm streaked badly, had to replace them the next day. ( rained the whole day) The gas engine sounded like a diesel, put Lucas additive and it settled down. ( Most likely sticky valves) Rented for round trip from Monkey storage but location changed for pick up. When they ( the new location) input information it changed to one way. I kept getting calls from California as to where to drop it off, I was starting and ending in Lubbock Texas.

DANIEL V. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRYAN F. 
Clasificación:
4.0

Truck was dirty - hadn't been washed or cleaned inside in weeks or months. A dead bird was stuck in the front grille of the truck.

Todd J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jill L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELTON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy N. 
Clasificación:
4.0

Improve customer service. My reservation originally was cancelled by uHaul because they couldn't get a 26' truck even when I reserved it 5 days in advance. If it weren't for me calling uHaul in Friday, the day before I was supposed to get the truck, I would have shown up to the location and would have been left with no truck to move. This would have been catastrophic for me as my wife and I had requested the weekend off to move. Each time I called uHaul, my average wait time was 22 minutes. I'm so thankful I don't move a lot.

DARIN M. 
Clasificación:
5.0

would have been nice for the person working there to offer to hook up the trailer for me.

Scott F. 
Clasificación:
3.0

Check engine light was on when I picked it up. Office personnel said the engine light was on from previous renter and had no problems. Engine was idling rough but gladly I made the 320 miles to home without any problems.

DANNY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY A. 
Clasificación:
5.0

na

Robert H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allyson V. 
Clasificación:
3.0

Truck was not clean, doubt it was even sanitized. Debris and drink cup behind passenger seat. Truck DID NOT have 3/4 tank of fuel (less than 3/4/)

JOSEPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nadia B. 
Clasificación:
4.0

Pick up was easy and convenient for me !

Gerardo N. 
Clasificación:
3.0

They ended up giving us a smaller size truck then what we requested. Then when I got there they then informed me they didn't have the appliance dolly I ordered. So had to rent one from Home Depot. They were nice and understanding when we were 20min late though. Tiny parking lot and unsure how you would return a truck after hours though!

Christopher C. 
Clasificación:
1.0

This is the second time I rented from this place! I should have learned my lesson the first time but it is convenient to my home so I tried it again! The personnel are extremely rude, without compassion, and do not consider the customer! I will NEVER rent from them again and this is a very bad image for uhaul! I picked up a truck at 4:00 and the office personnel selected for me to have it back by 9:30 the next morning (at the time I picked it up, I was agreeable ) however, the next morning, some last minute things came up and I needed to be a little late (10ish) I was told that was not acceptable and that I had to have it back at 9:30am or I would be charged!! I thought I rented the truck for a 24 hr period but she informed me that someone else was coming to pick it up!!! So I rushed and got it there by approximately 9:35! I believe that someone is overbooking and renting trucks on other customers time! Now that I have gone over this again in my mind, I am appalled at how I was treated! Please understand, I use uhaul at least 3-4 times a year but, perhaps, I will rethink that! I don't like to be bullied!

poni C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joanna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA D. 
Clasificación:
3.0

I had no idea that I wasn't returning my uhaul to an actual uhaul store. They had a tiny trailer out by the street, but otherwise it felt very odd to drop off the truck at a storage facility. Plus when I dropped it off, I asked for a receipt and the lady said I would get one in my email in about 2 hours when she entered it in the system. That was very unsettling. About 4 hours later I got a call asking when I was going to return the uhaul and I told y'all I turned it in several hours ago- but apparently the lady still hadn't entered it in the system yet. I don't like leaving without a receipt. Especially when I'm not leaving it at an actual uhaul store. That experience was a little frustrating and made me very uneasy. It worked out though.

shelley H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
2.0

Gave me a trailer with a busted hitch stand

Brandon K. 
No se han enviado comentarios para esta ubicación.

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