Difficult to get combination code from app, paddle lock was very difficult to open. Wasted a lot of time trying to work through the two issuesAron P.
Louisville Trailer Wash
U-Haul Truck Share 24/7© Location
Always Open On Your Smartphone
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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
One-Way and In-Town® Rentals in Louisville, KY 40206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
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We have the largest selection in the industry!
- 3.0 Average Customer Rating
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Your valuable feedback will help us serve you better.
Let people know that you must take a picture of your driver's license and take a picture of yourself when using the mobile app. If you have a deadline, you need to plan to arrive 30 minutes early to get the unlock process completed. You will also need two other points of contact as references and your employer information on hand to enter into the app at the time of pickup.Matthew N.
There was no truck ready for us when we arrived. We had to spend at least 20 minutes on the phone with different customer service reps who struggled to understand and pinpoint the issue. Ultimately they had to send someone from uhaul to deliver us the keys but it was 45 minutes later than our intended pickup and we were on a tight timeline. It is still difficult for me to understand how a truck wouldn't have been assigned to us the night before, as we scheduled it more than 48 hours in advance.Samantha S.
The drop off location was horrible. It is not a U Haul store. There were zero personnel of any kind and definitely no U Haul reps. No people at all. And only one tiny sign that said U Haul and a small orange key drop off box. Had to use app to return and app wasn't working. Finally contacted a U Haul customer rep to walk through return. The whole experience after a multi state drive and unloading was just terrible. Took away from the positive experience of pick up. U Haul needs to change this and have an official U Haul store drop off or have U Haul personnel on site.Karen C.
Sketchy area and doesn't smell nice.Emalie R.