First, the gentleman who rented the vehicle was delightful. However, the bait and switch of U-Haul's pricing (19.95 if I stay parked!) is a load of shite. To top it off, any business which makes me download an app to use it, doesn't have a user experience in mind. The self-checkout nature of the transaction upon return left me pissed off after a long day of loading and hauling crap. Having to take photos and follow a long list of prompts was ridiculous and essentially made me do the job of an employee. My motto, is "make it easy to take my money" and u-haul failed at that. You made me jump through too many hoops to take my money. Would have been cheaper to rent a big, nice SUV from Enterprise to do what I needed to do. Next time, I will do just that. To be clear, the gentlemen who rented this couldn't have been more amazing. The problem was U-Haul's greed.
Barbara M
EPS Logistic Administration
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Los Angeles, CA 90016
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Cómo funcionan los comentarios de U-HaulIt was my first time renting a vehicle from Uhaul. Worst experience ever. No I would not recommend you guys. Or I will give people tips on what does and don't. What a bad experience for being a first timer.
Elizabeth ROutstanding customer service.
Kevin MVery easy and quick pick up and drop off process. This location is a hidden gem
DERRICK EGreat service and customer eccentric. Thank you.
SHERRIE C