I made my reservation by talking with a customer service representative. She was very helpful and nice. That part was easy. I told here where I wanted to return the truck, she supposedly made a note of it, but when I picked the truck up they asked again where I would be dropping off the truck. I gave them the location I gave the rep when I made the reservation and they said that wasn't on their map so they made a note that the drop off place was undecided. Then I get a test saying that I had to drop the truck off in Hygeine Co. That was NOT where I wanted to drop it off. I would expect better coordination from a company that has been around for a long time. That part of my experience was harder than it should have been. If I can help it I won't rent from Uhaul the next time I need to move.
Kellie Craven
Castle Keep Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Longmont, CO 80503
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Customer Reviews
- 4.5 Average Customer Rating
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I rent from Castle Keep often and staff is very helpful and I am able to leave my car onsite while using the Uhaul truck. Excellent service and great place
CECE STALTERThe location is okay. Just had the run around getting the truck and very hard to back up the truck very tight surroundings and posts in the way
Craig TilfordThe dealer was great, but the U-Haul online check out absolutely sucked. Before leaving to pickup the van I got an email to upload a photo of my driver's license, which I did. Then when I'm at the dealer after hours to check out your app tells me I need to upload a photo of my driver's license again, WTF? Then it wouldn't accept my photo and asked for someone's phone number or my passport for verification. Oh yeah, I always carry my passport with me. I finally had to call the dealer and ask them to check me out. They were very helpful, but your online service needs some serious help. Then when I'm all done returning the van and use the app to view my printable receipt it comes back with an error. There wasn't a single good thing about my online experience with U-Haul. Will never use it again, and this is coming from someone who does everything online.
Wayne BirdNo person on the property, even though it was promised on the web site. No clear boundary between U-haul and neighboring private residence. No clearly marked parking space for either trucks or your car. There were a legalese notice that customer is responsible for legal parking of the truck, without explaining what it means at this location. I got a charge for "decal on a driver side" (whatever it is) I pretty sure I didn't hit anything. I was made to pay $18 for some insurance in advance. Wouldn't you expect that it cover something? Truck is fueled to one half of the tank and required to be refueled to the same level. I wonder how would you do it except trial and error. Is it done on purpose? Could customers just got charged for the fuel or refunded for additional one?
Ilya Zharkov