The truck was not what the photos showed when checking in. The truck had a huge scratch at the drivers door and was dirty. I had to dispute most of the pictures that you guys put when checking in, very disapointing.
Mikel O.
21st Century Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Long Island City, NY 11101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Manager was extremely helpful and accommodating.
Leo D.They had great customer service and went above and beyond
STEPHEN G.The location was very convenient and actually the nicest UHAUL location I've ever seen. Chris and his staff members were amazing! They were extremely helpful and I truly appreciate everything. I would highly recommend this location. I wish I could give Chris, his staff members and this location 10 stars. They are Awesome!!
TOI P.The floor of the van was dirty on the inside, from mud around the parking area and entrance to the building. They sold me three “moving bagsâ€, one of which the young lady opened up to demonstrate. The other two were placed inside this bag and sold to me. It turned out I never needed them, and left them sitting in the van the entire time I rented the van. They wouldn't take the bags back and refund my money paid for those. She accused me of bringing back a used bag, and a dirty bag, only dirtied by the floor of their van, which was not cleaned out prior to my use. There is no sign anywhere in their store which states there are no refunds on anything bought in store, which backs up the lady's claim that “there are no refundsâ€. As a long time U-haul customer, I would like to request a refund for the items, and prepaid postage to retune said items to the store.
Steve S.