Pickup was fine but truck was backed up to a fence that was covered in urine. Had to walk through it twice when doing pickup and drop off inspections. When prompted via text to complete the drop off myself, I did so as I would be charged $20 otherwise. There was no drop box or slot for the keys as directed so I went into the store. The store clerk was confused when I said I had completed the vehicle return myself and kept mentioning it was â€œtheir jobâ€. I had to wait 10-15 minutes in store as I wasn't sure if I was going to be charged an additional $20 and the clerk had to make a call to gather more info. I was not provided with a receipt as per the web page statement after completing the return and did not receive it until later in the day. Overall bad experience with the location (specifically the truck - maybe they could at least cut the grass back there as my shoes and bottom of my pants had urine on them from the foot long soaked grass). Clerks should be trained in various return policies. I'm 33 weeks pregnant and it was difficult to have to stand there for so long without answers or direction. I felt like the clerk was unhappy we used the self serve return option? Would not return to this location or recommend.Emily B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in London, ON N6H1E1
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- 3.5 Average Customer Rating
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Very unprofessional vendor. Zero customer service. Potential fraud It has been two working days and we are waiting for the refund . .vinodh kumar C.
The agent at the location was having issues with the Uhaul application and as a result could not issue the vehicle for me and for another individual. A manager came as was able to resolve the issue. The result was 1 hour delay. However the Manager was very accomodating and apologized for the delay and looked for ways to make it up.Brian J.
Price of insurance and charges per kmShai L.
Staff were nice and helpfulLeonardo P.