Customer did not leave a comment.JOSEPH G.
Customer Reviews for WestSide Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
clean your truckAristide Laurel M.
They double charged me for time that was never usedSTUART K.
Van not swept out, but no big deal. Otherwise the guys at this location are very friendly and do their best to get me in and out quickly. The only problem was the VERY SLOW UHAUL APP. This has happened at other locations also so I know it's NOT A LOCATION ISSUE.Haydn J.
Since it was on a Sunday, it wasn't very busy to complete the rental. The staff were very helpful, but I found the whole experience a bit stressful as having to confirm multiple details on an app, that are normally done on a walk-around, isn't always the best way to do it. My phone crapped out and I had to re-do everything. Not a problem from the Pick Up location, just different than I am used to for a vehicle rental.joanne T.
Customer did not leave a comment.JOSE JR F.
Pickup was fine but truck was backed up to a fence that was covered in urine. Had to walk through it twice when doing pickup and drop off inspections. When prompted via text to complete the drop off myself, I did so as I would be charged $20 otherwise. There was no drop box or slot for the keys as directed so I went into the store. The store clerk was confused when I said I had completed the vehicle return myself and kept mentioning it was â€œtheir jobâ€. I had to wait 10-15 minutes in store as I wasn't sure if I was going to be charged an additional $20 and the clerk had to make a call to gather more info. I was not provided with a receipt as per the web page statement after completing the return and did not receive it until later in the day. Overall bad experience with the location (specifically the truck - maybe they could at least cut the grass back there as my shoes and bottom of my pants had urine on them from the foot long soaked grass). Clerks should be trained in various return policies. I'm 33 weeks pregnant and it was difficult to have to stand there for so long without answers or direction. I felt like the clerk was unhappy we used the self serve return option? Would not return to this location or recommend.Emily B.
Very unprofessional vendor. Zero customer service. Potential fraud It has been two working days and we are waiting for the refund . .vinodh kumar C.
The agent at the location was having issues with the Uhaul application and as a result could not issue the vehicle for me and for another individual. A manager came as was able to resolve the issue. The result was 1 hour delay. However the Manager was very accomodating and apologized for the delay and looked for ways to make it up.Brian J.
Customer did not leave a comment.Tanay Chandrashe R.
Customer did not leave a comment.KELLY H.
Customer did not leave a comment.Craig M.
Price of insurance and charges per kmShai L.
Customer did not leave a comment.Lada D.
Staff were nice and helpfulLeonardo P.
Customer did not leave a comment.Martyn H.
Customer did not leave a comment.Vasia S.
Customer did not leave a comment.RENAN S.
The cable that hold the gas cap has lost its screw on the side off the vehicleKeith D.
Server can consentrate on doing his job , he did take more than 15 mins , I was relocated to another store the day befor & he was slow & he had body odourbarbara K.
Customer did not leave a comment.Loretta P.
Customer did not leave a comment.Jerry U.
Very helpful staff at this location...Donald B.
It came to our attention (almost at the last minute) that the truck which had been reserved and for which a reservation number had been given) was no longer available at the closer location -- had we not called to amend the booking (adding an additional day to the rental)l we would not have known that there would be no truck for us -- then the UHAUL agent apologized and offered the following -- a $50 credit for the inconvenience of the error on their part of booking a truck in St. Thomas that wasn't even available -- he went on to book a truck on the far side of London which was going to incur additional mileage just to get it back to Aylmer where we needed to moved from -- he said that we wouldn't be charged the mileage from London to Aylmer and that he would credit 50 kilometers to accomodate this far away pick up location -- in addition the truck was NOT in roadworthy condition -- gas fumes filled the drivers cabin -- the power steering didn't work and infact when power steering fluid was added by your rental agent (after being told) it ran right out the bottom -- the tires were bald -- the side of the body was held together with white duct tape -- there was a broken leave spring and it ran like a old lumber wagon -- not only did we NOT get the promised credit and free mileage from pick up to Aylmer we received a phone call the following day advising us that we hadn't returned the truck which was infact returned and the keys handed to the rental agent in person a day earlier than expected back -- plus the gas tank reading was incorrect it was marked at 3/8 but we actually took it back at 1/4 and filled it up to 1/2 and have a receipt for $50.25 -- they took $152.55 out on May 30th (before we took the rental) then on June 3 another withdrawal of $130.84 -- truck was supposed to be picked up Tuesday 31.05.2023 at nine in the morning but when we arrived they couldn't figure out the situation as the truck that had been reserved for us was an intown only and as a result we didn't take charge of the rental until 10 am and it was returned Thursday 01.06.2023 at 7 pm instead of the following Friday at 9am -- not only didn't they credit the early return but they accused us of NOT RETURNING the truck -- we asked the girl at the UHAUL rental location for a receipt that the truck had been returned but she refused -- we were quoted a total charge (once credits promised were applied) of $115 but in fact got billed $283.39 -- this is a disgraceful way to run a business and needs to rectified -- this truck shouldn't have been given roadworthy status and is being reported to the ministry for inspection. Note that I always thought that U-Haul services were very well administered and in the past they were and always checked their trucks out too .But this time we were very disapointed for our service at the address at 107 mt. pleasant in London,Ontario .Bill B.
This location was too busy and crowded. No where to park car close by. We could barely open the doors to get into the vehicle. Plus we had things to put inside before leaving with the uhaul so was very difficult to do so. Upon leaving the key after I had done the mobile return , the store owner had given me grief that he didn't see the van before handing in the key. I use uhaul at least once a week , usually at a different location but didn't have a choice this time. I always do the mobile checkin/check out as it's convenient and never have issues until this time. More than likely I will not use this location again.PATRICIA H.
Customer did not leave a comment.Mehrad T.
Service member was friendly. Dissapointed he asked me to trurn vehicle and park facing out. Very small busy parking/gas station. Feel uhaul should move/park vehicle as preferred.Ken W.
The truck is in really poor condition.Joe K.
Customer did not leave a comment.Eseroghene O.
Customer did not leave a comment.Andy B.
Customer did not leave a comment.RENAN S.
The girl at the drop off location let me wait more than 40 min just to drop off the keys. She helped a customer to pick up the truck with a lot of issues she was not sure about it and helped another customer to pay for the gas he came after me and finally me was the last one at the store and she just took the key. Kind of frustrating.Ossama I.
Bad customer service through web chat. Location was hard to find. I wasn't able to put my driving license information on the online check-in because year field combobox was inhibited and was impossible to fill the expiration date and birth date. You charged me the insurance but I didn't wanted it. I finally took it because I was lateCristian D.
We rented a small truck for the day. Disappointed that the vehicle smelled as if livestock had been moved in it recently and there was a tire low pressure warning, that the clerk said to ignore- bit concerning. Accomplished what we needed to do that day but overall it was not a good U Haul experience.Larry L.
Customer did not leave a comment.TINTU K.
Customer did not leave a comment.Tomasz S.
I filled full tank $120 and drove for approx. 264 kms. When i returned my tank had more fuel than when i took but still i was charged $ 22. i didn't not drive more kms , moreover the tank had more fuel. I would not consider U haul nxt time. kindly advise.BHUVANESH M.
Customer did not leave a comment.Loay S.
Booked for 4-8pm, but had to wait a full half hour until things could get going because of some issues with the system. They thought I booked 8pm. Wasted a lot of time out of the day.David L.
Customer did not leave a comment.JOBIN K.
Customer did not leave a comment.Daniela F.
Customer did not leave a comment.KOJI A.
Staff at the location was very helpful in completingthe on-line process....the app was very slow to respond/unresponsive so I used "counter services" which was far quickerKENNETHW P.
quite easyJose A.
I was not satisfied with the service. I booked 10ft truck almost a week ago from my pick up date but when I reached there to pick it up, it was not available and then I had to rent 15ft truck which costs me $10 extra, which was of no use to me but I did not have any other choice. I believe customer should be informed about availability before the time of pick up and company should be responsible to arrange it from other location rather than leaving customer with no option but to rent other trucks with higher price or just provide the other option with the same amount.pradeep K.
The trolley that I rented with the truck was not at the location but it was uhaul that should have made sure one was there for me, not the pick up location. I had to go pick it up myself at the main location on York which took 30 minutes out of my moving day.April R.
They did not have all accessories.Rodrigo D.
Very easy transactionTerry K.
No back mirror, no windshield wiper fluid,Mhamad M.
I had already booked for a truck but they waisted 1 hour (from 5:40 to 6:40 pm) in the office to give me the vehicle.Behrouz B.
Customer did not leave a comment.Jansen M.
Customer did not leave a comment.Christina S.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Andrew L.
They charged me for 54 miles. I drove 21.4 km (13.3 miles). This is totally unacceptable. Now I have to waste my time getting my bill refunded.thomas V.
I been charged for 150 km and I didn't drive that much I did not even left the citybineta G.
Great experience. Thank you.karen W.
When I entered the cargo van, I took a photo of the mileage and fuel with my phone, then hit the road. A little while later, when I received an automated text to verify my equipment condition and was already on the road, there was no option to upload the photo I had taken, just camera access to take a new one. Because the text was delayed coming through and the driver was already moving, I was unable to complete this. Consider adding an option to upload photos already taken in the gallery. Other than that, the experience was as expected, and the service at this pick up location was friendly and knowledgeable. Thanks!Erica B.
Excellent customer service . Staff was friendly. Pardeep was really helpful . I would highly recommendALI M.
The clerk demanded that I back in the truck. He said he would only help me if I did. I am not skilled in this and told him. He was too busy taking on his phone via air buds. Luckily my friend drives class A for a living. Then I asked for a receipt and was refused. He said, it's all electronic, don't worry about it. Then the nexy day I was called and asked if I was returning the truck. He had NOT checked it in. Horribly rude, condescending individual. I will never return there for gaa or any otger product or service.Stephen D.
The gentleman there has to largely improve his customer service communicationSusuana K.
Arrived for 8am reservation location was closed and did not open until 9am so I waited an hour, the vehicle was snowy and not cleaned off I had to ask for a brush and clean off the van. I was asked to document the gas and mileage by taking a photo and sending it by text message to the gas station attendant. Overall it felt very unprofessional, and it was frustrating to wait an hour in the parking lot in the cold. The booking system should not allow reservations to be booked when the location is not open.Caylin P.
Mileage rate is ridiculous, I used the van for less than two hours for a small delivery, shouldn't there be a discount? This van could be rented out a few times making over $19.95 per day rate.Tammy C.
Customer did not leave a comment.Keontae K.
The store in charge was 1 hr late. Rude and ignorant. Will be never recommending this place to anyone.Pavithra V.
Put a gas cap on the truck. Address warning light issues. Gas station/variety store was closed when I returned vehicle at 3:30 pm. No place to drop keys off.Edwin W.
Customer did not leave a comment.Julian T.
Customer did not leave a comment.Nibene S.
Customer did not leave a comment.Fahim M.
Customer did not leave a comment.Gerrit M.
Customer did not leave a comment.Hilda M.
Customer did not leave a comment.Daveina G.
Customer did not leave a comment.Kurtis S.
Dolly was not avaible as booked. Service was very quick, courteous and helpful.Lisa P.
Customer did not leave a comment.Ryan H.
I have received the truck with a locker on the trailer, and when I was loading up I figured it out. I have wasted more than 30 minutes to talk to the agent to get the passcode to unlock it. Additionally, I was requested to send picture of the gas level to the clerk. So, if I was not take some pictures probably I will charge much more for the gas.Emerson S.
Staff were very friendly but they could not connect to wiifii using their phone so they had to use mine using my data. It did not make me feel very comfortable. This was not our first choice for pick. I hope the next time we use uhaul something closer will be available. This location was an hour from my home.Cheryl E.
You guys screwed up my move, i pick a location show up early, get told i have to pickup across town even though my account says the other location.... i have to call customer support. Then druve across town, waste gas on my car and uhaul amd an hour of my moving time. Made the move stressful.Jeremy Jesso J.
Customer service at the pick-up point was unprofessional.MohammadTauhidul B.
The clerk was confused, and it turns out he didn't enter the starting mileage correctly. Then, after I filled up with gas, they tried to claim I hadn't paid and charge me for someone else's fill-up. I had to send them my proof from my visa statement. They just seem overworked and confused.June C.
Customer did not leave a comment.pamela M.
Price... lol it was a bit more than it should have been for the time needed. But everything has become expensive for everyone so I get it. ThanksJason L.
I felt uncomfortable driving the truck, it appeared to be untrustworthyFrederick H.
Customer did not leave a comment.Sarah S.
My pick up time was at 9:00 am but store was closed, I called him and he told me â€œ Isn't it self service?â€ I said no and he said â€œ I will be there in 10 minutes â€œ but he came at 9:35!! I arranged with helper at 10:00 to start loading but your dealer made it belated. Also the truck air condition didn't work.Soheil H.
The truck was ready for pick up at the time booked. The attendant was helpful and courteous. Excellent location for my needs. Overall I recommend renting from this location.matthew P.
Customer did not leave a comment.peter M.
The employee simply took the keys and said he would return it and didn't until the next day past the return time. Also I had to travel 35 mins to pick up the truck and for that reason my mileage was over and I don't feel I should have been charged. Very disappointed!Terri R.
Customer did not leave a comment.Ashley W.
I was fooled at this place.Arjun P.
I was disappointed to discover that the rental would not be available for the entire day, as I was told. This was altered when someone booked the same vehicle online and then I was limited to certain hours. Instead of getting things done within the day at a calm pace, it added undo stress to try and rush things. As friendly and courteous as the store owners are, this did not making renting a Uhaul a great experience, hence the rating of average. This 'hourly thing' implemented by Uhaul can be considered a good thing to make excess money, but not when it takes away from the need of the initial individual who was wanting the rental for the entire day. **Daily rental needs to still be an option!**Kimberly C.
Probably the best uhaul location I've used to dateCody C.
Customer did not leave a comment.david C.
Very Unclean Truck. Truck Not maintained.Rohan V.
Customer did not leave a comment.Samantha T.
The staff is nice and helpful to solve problem as this is my first time moving out in Canada. And first time to drive a big cargo van. The equipment is in good condition and clean enough. That's a good location to pick up and return the equipment. Very good experience!KIM CHEUNG L.
Customer did not leave a comment.Bianca Aline S.
Customer did not leave a comment.Kevin L.