I booked the rental at another place including some furniture pads. On the previous day, the system reallocated my reservation to this place. Unfortunately, the owner did not have the furniture pads prepared. BTW, there is an interesting thing. After the automatic reallocation from the U-Haul system, the owner at this place received an order with my reservation number, pick-up and drop-off information, but amazingly with the name/phone number/email address of someone else I don't know. That is any error from the system.
JIAQI L
Aim Convenience
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in London, ON N5Z3H9
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I understand that the contract is binding upon signing. But I wish that the convenience store owner who rented us the truck explained the charges more in detail. It makes sense to have a mileage/gas charge, but the store owner made it seem like it was based on time usage. We had the truck for under 30 mins, and expected to pay around $20-30. But I ended up with a $60 bill. The item that I was transporting was only worth $25. The store owner is a nice older man, but English is not his first language. He asked us to come behind the counter to fill in details ourselves because he did not understand us. When we returned the vehicle, he said that he would give us a discount since we had the vehicle for under an hour. We did not receive a discount. When I came back to his store after seeing the charges on my bank statement, he told me that there was nothing that he could do, and to contact uhaul directly. He also asked me if I spoke Arabic. When I contacted uhaul, they said that I could not dispute the charges. Had the various fees been properly explained to me, I would have gone to Home Depot instead, where their pricing structure is up front and clear (flat fee per 4 hours).
Heather RTerrible location in London. Employee knew nothing about the 20ft. U-Haul that I rented. All he did was take the mileage on it, put a sticker on the door and said when you get to your location have the gas to the half full that you started with. The U-Haul drove great, I will be renting it again for the end of October. Also I had requested a dozen blankets however this location had no blankets available.
Ron GPrice charges are higher than expectations.
Nyan LBest spot to get your uhaul. Dont get your uhaul from any other spot. Customer service is the best you will ever experience
CASSIDY P