The staff did not seem properly trained to handle U-Haul pickups, which resulted in a very long delay before I was able to receive the vehicle. On top of that, the trolley I had paid for was not provided, and I had to call afterward to have the charge removed. I was also charged an additional fee for returning the truck after the four-hour limit. I had always understood U-Haul’s pricing to be based on a daily rate plus mileage, so the additional charge was unexpected and the pricing structure was quite confusing. I originally did not book this location. I was offered the option to move my reservation here because it was a new U-Haul dealer, and I was happy to support a new local business. I was also offered a discount on mileage. However, the additional 10 km of driving way to get to this location, combined with the overall experience, did not make the discount worthwhile. Unfortunately, I would not recommend this location based on my experience.
Hong N
Pioneer Gas Station
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in London, ON N5V1R5
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios en otras sucursales de U-Haul
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulI realize this location was just added to the U Haul family but the employee needed more training ,i dont think she was fully aware of what she was to do,,,took a long time to complete the pickup process,i agreed to take the offer of half price on the mileage used ,i live inn south London and have always use the location on Clarke road store as they are very fast and efficient and are very knowledgeable of what they are doing,i was told that the Pioneer location was new but they do need more training,,,as for the truck it had a warning that the rear right tire needed more air in the tire,that should have been looked at before the truck went out,,i did video of the truck for any damage and there was some issues mostly scratches but that is normal with any rental vehicle ,please forward this to the owner of the pioneer station, Thanks Bob
Robert bIt was so far out of our way. We passed three locations on our way here. We did not select this location but received a text to drop off here.
Bethany MLow air pressure on right rear tire alarm. Took 20 minutes to check in
Dino OTo start off, when we arrived (9:20am), we said we had a reservation. He grabbed his laptop and went on to do whatever he had to do. A link was text to me which did not work. When you took a picture like it had us do, it would go back to the start every time. Then eventually the phone blocked the camera for security. We tried on a second phone and it kept taking you back to the beginning every time. We couldn't understand what the worker was saying due to his lack of English speaking, which caused a little extra frustration. He proceeded to do the pictures on his phone and it still wouldn't work. He asked us several times for our names and phone numbers to put in the computer. After nearly 30 minutes, he called someone else for support which didn't help. I set our pick up time to be 30 minutes before our reserved time for the elevator for a move was now losing time. This work on the computer was now going on an hour since we arrived. We finally got the keys after an hour and 10 minutes. We went out to the truck and to say that it was dirty was an understatement. There was mud on both driver and passenger side. I wasn't expecting spotless but it would have been nice to maybe take out the mats and hose them down. The cup holder was disgusting to say the least. There was sticky dried liquid all over it and the dash was filthy. I can understand a little dust or dirt but this was terrible. I had a reservation number that I tried to show him but he didn't care about that. My husband was on with the corporate office for about 30 minutes during all this and that did nothing as well. I have to say that this was the worst experience that I have ever had getting a uhaul truck. I will not recommend this location to anyone.
STEPHANIE G