Was delayed 45 min due to issues with location getting signed in and then issue with loading capacity etc. had to call U-Haul rep to walk them through it
Thomas S
Lexington Mini Mart
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Lexington, AL 35648
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 3.5 es la calificación promedio de clientes
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Trushal PEmployee did not check lights to ensure they were working. My 10hr trip took more than 24hrs because i had to stay on the phone with the person behind me to ensure i didn't get rear ended due to having no lights on the trailer whats so ever.
Lori CWrong size truck from original order. Don’t understand how this happened since we had to drive 44 extra miles round trip due to the right size truck not being available in Florence. Had an appointment to pick it up but no one onsite knew anything about how to get us the truck when we got there. The truck had terrible shocks. Vibrated the entire trip. Disappointed in this U-Haul experience.
Mike CThe location owner was unethical and would not take any responsibility. I added an appliance dolly and furniture dolly. When I arrived he said his location never had those items. I was charged for not only the items I requested and they didn’t have onsite but also moving pads and another dolly and he wouldn’t take them off. I called uhaul and they removed them but when I delivered the truck, the items were back on the receipts and he lied. He lied about all the extra charges and kept saying “he wasn’t charging me!” He wouldn’t take any responsibility. There was an unethical, cultural difference. It was not a happy y experience and it left me in a situation of having to find a dolly on a Sunday. Customer Service with uhaul was great and understood my frustration and made things right before removing the excess charges added by the location.
LEIGH A