I wish I could remember the young man's name who helped me out when returning my equipment. He back my car off the transport like a pro! He was polite and answered all of my questions. The entire process went very quickly!Audrey P.
Tennessee Off Road LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lebanon, TN 37087
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- 3.0 Average Customer Rating
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Up set due to the fact We were quoted $171.00 & then bill was over $200.00 that not with the fuel we put in it. Biggest complaint was getting there and it taken is 2 hours and talking to 3 people to get the uhaul. We had already had the reservation # but couldn't get the app to take it. Ending up having to do it through and order number. Then returning it was a pain in the butt and 30 to 45 minutes with that uhaul app taking pictures and the mileage. We have used this location before and never had issues. This was truly Frustrating! Larry and Donna DickensLarry D.
I was not told where to leave the key, but easily found the dropbox on the building upon return. I ordered a furniture dolly - the location did not have one, and removed the charge. My biggest concern was that I returned the vehicle at night .. the uhaul vehicles are parked in a field of sorts, away from the building and with absolutely no lighting in that area, which backs up to a wooded area. I returned the vehicle alone and did not like being out there alone, in the dark .. especially with having to stand out there to take multiple pictures of the vehicle .. otherwise, pleased with the rentalJulia C.
They were not attentive, told me to drop the key in the box and they would check it later and then they charged my card a 20 dollar after hour fee. Not a good look.Larry A.
First I checked in the guy told me yeah the trailer is parked at top of the hill it's the only 6'x12' up there. He had me go hook it up by myself no help, the trailer lights on the back right did not work, wires were torn and hanging down. I informed the guy of this and he came and looked at it and said it's just the back right side all the others work and he sent me on my way. When I returned the trailer I checked back in with the guy same day only had it for a few hours and they never even came outside to look at anything and said yeah just take it back up where you got it from and drop it back right where you got it. There was no checking me out or checking me back in and again no help. I asked if I was good to go if I needed to do anything else he told me know your good man. Two days later I got a call from uhaul asking when I was checking back in with the trailer and had to explain everything that happened and went on and the fact I had dropped it back off with them just before 5pm and let them know. Worst service from a uhaul place I had ever had and can't believe was sent on my way with defective equipment and not even offered an alternative trailer with working lights. Uhauls guarantee is they will give you $50 if they don't have your reservation when it's due to be picked up!! They should've given me a complete refund for lack of any help hooking up the trailer, nobody to check lights were working, and to check trailer for pre existing damage either when I picked it up or when I dropped it off. I don't understand why I wasn't offered a refund or at the very least the $50 dollar guarantee due to the fact they did not have a working safe trailer and I was sent on my way with what I had and that was it. I will not recommend uhaul to anyone or ever use uhaul again myself. I can't believe uhaul allows this place to rent out trailers for them!!! WORSE SERVICE EVER!!Mitch O.